53 results found

1. Adding Date/Time to Notes & Email Manually

   Adding Time and date on the email & other notes to the listing.
   This will make the process of saving correspondence easier to read and working out of eagle will be easier to maintain.

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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2. Add a Default Form under REI Forms/Live Realworks for Appraisals

   Client was wanting to have the template that they use to be the first one to come up when they are sending the form (specifically Form 6) on Eagle this way. There is currently 7 Form 6's to select from and would be convenient to have the template that they always use come up as the first form on the options.

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   1 comment  ·  Appraisals  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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3. CSV type in in downloading Reports

   In Admin > Reports, reports should have csv type of file that can be downloaded aside from pdf.

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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4. Applications -ability to pop out into browser

   Ability to be able to pop out applications (right click open in new browser) as this makes it so much easier to go through all the applications in bulk, instead of one by one and its a longer process to go back to 'current applications' after reviewing one as it doesn't save the property you were looking at.

   Also the ability to search via 'Property manager'

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   0 comments  ·  Leasing  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

   Hi Supporters

   
   

   Thank you for your Suggestion!

   
   

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5. Prospecting Area Filtering Contacts

   When generating call lists, sending sms or email, it would be great to have the ability to exclude contacts that are within a certain group.

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   0 comments  ·  Propspecting  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

   Hi Supporters

   
   

   Thank you for your Suggestion!

   
   

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6. Address Sorting - Caps vs Non Caps Addresses do not sort correctly

   Addresses do not always sort correctly when ordered by street name.

   The issue appears to be related to capitalisation, with addresses entered in CAPITALS being sorted separately from addresses entered in standard sentence case. This results in the address list appearing out of order and makes it more difficult to locate properties.

   Suggested Improvements

   1. Make address sorting case-insensitive.
   2. Standardise address formatting where possible.
   3. Ensure addresses sort alphabetically regardless of whether they are entered in capitals, lowercase or sentence case.

   This would improve consistency and make address lists easier to navigate and manage.

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   0 comments  ·  Sales  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

   Hi Supporters

   
   

   Thank you for your Suggestion!

   
   

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7. Create Permanent Groups & Exclude Contacts

   The current marketing functionality does not allow users to exclude contacts who belong to a particular group.

   For example, a contact may belong to both Group 1 and Group 2. If a campaign is intended for Group 1 but should exclude anyone in Group 2, there is currently no way to achieve this within the marketing tab. There is a clunky way to do it via contacts but this is not ideal. This limits the ability to create targeted campaigns and often requires manual workarounds or data exports.

   Suggested Improvements

   Allow groups to be included and excluded when building recipient lists.
   Add filtering logic such as "Include Group A, Exclude Group B".
   Support more advanced audience segmentation using multiple groups.
   Ability to save group segments within the marketing tab.

   This would provide greater flexibility for marketing campaigns and reduce the risk of sending communications to unintended recipients.

   The current marketing functionality does not allow users to exclude contacts who belong to a particular group.

   For example, a contact may belong to both Group 1 and Group 2. If a campaign is intended for Group 1 but should exclude anyone in Group 2, there is currently no way to achieve this within the marketing tab. There is a clunky way to do it via contacts but this is not ideal. This limits the ability to create targeted campaigns and often requires manual workarounds or data exports.

   Suggested Improvements

   Allow groups to be included and excluded when building recipient… more

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   0 comments  ·  EMarketing  ·  delete…  ·  Admin →
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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

   Hi Supporters

   
   

   Thank you for your Suggestion!

   
   

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8. Duplicate Address Management

   Eagle currently does not identify or warn users when a property address being created already exists within the database. As a result, our database has accumulated a significant number of duplicate property records over time.

   This creates several issues:

   Duplicate property records can lead to fragmented ownership, enquiry and contact history.
   Users may unknowingly create additional duplicates when searching for an address that already exists under a slightly different format.
   Database integrity and reporting become less reliable.
   Cleaning up duplicate records is currently a very manual and time-consuming process.

   Suggested Improvements

   Introduce a duplicate address warning when creating a new property record. If a similar or matching address already exists, Eagle should alert the user before the record is created.
   Provide a "Potential Duplicate Addresses" report that allows administrators to identify duplicate or near-duplicate property records across the database.
   Include tools to merge or review duplicate addresses where appropriate.
   Consider using address standardisation (for example, recognising that "Street" and "St" may represent the same property) when checking for duplicates.

   This would help maintain database accuracy, reduce duplicate records being created and significantly improve long-term data quality.When adding a listing,

   Eagle currently does not identify or warn users when a property address being created already exists within the database. As a result, our database has accumulated a significant number of duplicate property records over time.

   This creates several issues:

   Duplicate property records can lead to fragmented ownership, enquiry and contact history.
   Users may unknowingly create additional duplicates when searching for an address that already exists under a slightly different format.
   Database integrity and reporting become less reliable.
   Cleaning up duplicate records is currently a very manual and time-consuming process.

   Suggested Improvements

   Introduce a duplicate address warning when creating a new… more

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

   Hi Supporters

   
   

   Thank you for your Suggestion!

   
   

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9. Two Way Sync with Property Tree

   Listings created manually in Eagle:
   1. Cannot be retrospectively tagged as PT listings
   2. May re-import as drafts if corresponding PT listing exists.

   Would be great if a listing was created in Eagle, we could sync back to PT and have it link with the existing listing in PT to then pull back across all the data without the need to push from PT or manually add the data in Eagle.

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

   Hi Daniel

   Thank you for your Suggestion!

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10. Invoices

    When looking at a property invoice, unless you access it via a property, you cannot see what property it relates too. So would be good if on the invoice when viewing on the side tab or somewhere the property that it sits under / is related to was tagged.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

    Hi Supporters

    
    

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11. Visibility over listings

    We’d like each agent’s EA to have access to the agent's specific contracts, without visibility over the wider team’s contracts.

    At the moment, because EAs are not listed on properties as an agent, the “view your own contracts” setting doesn’t meet this requirement and the other option allows them to view all contracts which we dont want. So option to be able to add staff / team members to view their teams contracts

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

    Hi Supporters

    
    

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12. Automation for deleted Listings

    An automation that if a property is deleted, we are emailed regarding it with the address and who deleted it

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

    Hi Supporters

    
    

    Thank you for your Suggestion!

    
    

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13. Not importing all vacant properties into eagle

    It would be good to have a button in Property Tree when you dont want properties importing into Eagle, example - new file you are collecting from another agent - we don't want to have this in eagle as we dont want to enter the tenant via Eagle and then have to go and cancel letting fees etc etc

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

    Hi Supporters

    
    

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14. Only showing listed properties in Listings

    It would be good for a way to show Active/Listed properties only, not all the 'vacant' pulled over properties. Or a way to filter as such.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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15. archive tasks when property Let

    Having Tasks automatically archive once a property is let i.e. follow up references etc - will be no longer required if the property is now Let

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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16. EDM

    Would be nice for EDMs to be auto generated from a listing. If we can provide a template and AI to generate an entire EDM that would be great.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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17. Listing Expiry Date

    Client emailed us regarding the listing expiry date which has only have 120 days inside our Eagle CRM Specifically found on "listing details tab " client would like to increase more than the time line available their

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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18. More Information on Audit Log - Add Listing Information for Inspection Changes in Audit Log

    When checking Audit Log for Inspections, it does not indicated which property the inspection is related to. Having visibility with either the Property ID where it is created or at least details which property its created/updated or deleted will help us keep track of any changes done.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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19. Agents drop-down on Listing Details

    It would be nice if the list of agents in the drop-down were limited to only show agents in that office.
    Currently it shows all agents in all offices making it difficult to know which agent is the correct one, when we have agents in Multiple Offices

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    Ready for Votes  ·  0 comments  ·  Sales  ·  delete…  ·  Admin →
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20. Interest Level Not Interested would automatically unsubscribe a contact to a property or add automation triggers for inspection interest

    Can you please make it that when an inspectee is 'Not interested' they are automatically unsubscribed from that property
    Or add a way to add this as an 'IF' in automations.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

    Hi Supporters

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