Accuracy of profile matching and payment allocation in tenant download
The matching of payment references to tenancies needs to be more intuitive. We need tenants to be able to put a descriptive word in their payment reference so that it is clear what the payment is intended for and there is no confusion where it should be allocated. Especially if the payment is for something other than rent, its important for them to be able to add a descriptive word in the payment reference such as "water" or "bond". However, even when the tenants include their name exactly as we have it in our system and they also provide their tenancy reference number - if they put anything else like the word "water" or even the invoice number generated by Property Tree (ie. "INV-190"), the system is unable to match the payment to the tenancy. This has never been an issue previously so assuming its a new filtering system with one of the more recent releases but this means we are having to manually receipt tonnes of payments that should be able to be processed automatically through tenant download. The filtering system needs to be able to highlight and identify tenancy numbers and names individually from the payment reference rather than needing to have an entirely exact match as the description (which is practically impossible to have every tenant do correctly). Would save so much time!
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