There needs to be more support for tenants and owners within the portal so that if they are archived for one property, they can gain access for the other property still and/or if they are with one agency that uses PT then transfers to another agency also using PT they can still access the portal with the new agency. I have had a lot of trouble trying to help owners and tenants when we recently transferred 100+ properties from one agency to another agency - it was very fortunate that I had full access to both agencies so I could unarchive them, get them access again for the new agency and then rearchive them. Super time consuming and tedious! Theres no reset buttons or anything we can do on our end to make this faster either.