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Palace

MRI Palace Ideas Portal has moved! All previous suggestions/feedback relevant to Palace have been exported to our Product Team with the Top ideas from each category brought across for further voting.

As we continue to invest in the development and growth of our products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

Share your great ideas with us via Post Idea, however, before you do - please use the search box to see if it has already been suggested. If the idea already exists you can add your vote and also include any additional comments. When adding new ideas, please explain how this idea will improve your Palace experience as this will greatly assist our Product Team as well as other voters.

Palace

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How can we improve MRI's Palace Software?

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198 results found

  1. You need to get the system to give a delivery error when sending an email to an invalid email address from Palace

    26 votes
    Assessing  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  2. Add a hyperlink

    Have the ability to add a hyperlink to text within the Property, Advertising text box, so when published to the likes of Trade Me, there is a clickable link within the advert.
    Eg, link to a viewing booking page or company website

    1 vote
    Ready for Votes  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Please remove recent changes when logging an invoice

    How can we remove the recent change that has an extra button you need to click when logging an invoice, and the email confirmation for each invoice which clogs up your inbox. Its a huge pain both of those, I liked it way better before.

    4 votes
    Gathering Requirements  ·  0 comments  ·  Transactions and Statements  ·  Admin →
    How important is this to you?

  4. Event Triggers

    It would be great if there was a feature within Palace for setting up triggers so that an action occurs after a specific event? For example, when a tenant is added, a reminder is sent to a designated staff member to charge the letting fee and monthly recurring admin fee.

    7 votes
    Gathering Requirements  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  5. Archive Owner alert when arching property

    When archiving a tenant then the property it would be handy to have a pop up to remind you to archive the owner if it's the only property they have

    1 vote
    0 comments  ·  Diary and Document Management  ·  Admin →
    How important is this to you?

  6. Duplication of tenant or Property when retaining a sold property

    When we duplicate a tenant/property from one owner to another as the property has sold and we've retained the management and can't use the wizard it would be good if you had the option to duplicate the diary entries etc like you can with the wizard.

    1 vote
    0 comments  ·  Diary and Document Management  ·  Admin →
    How important is this to you?

  7. Transaction Reversals

    When reversing a transaction, have the ability to make a 'note/comment' as to reason for reversal.

    10 votes
    Assessing  ·  1 comment  ·  Transactions and Statements  ·  Admin →
    How important is this to you?

  8. Add other amounts owing to tenant movement report

    Tenant Movement report - It would be great to swap out the letting fee amount to other amounts owing. This report is a good one to generate when we need to see which tenant needs to be archived, but currently, we cant see if there is an other amount owing on it. As we can no longer charge letting fees we don't need this to show on this report.

    8 votes
    Assessing  ·  1 comment  ·  Communications  ·  Admin →
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  9. Tenant invoice credit document flow

    Doing tenant invoices via document flow. When tenant has a credit available you are able to use the credit against the invoice.
    Currently the invoice is still send out to tenant showing the full amount even if the credit has been used.
    Can it be set up that when invoice is process in document flow and credit is used , the invoice sent to tenant shows the amount and the credit used and what the balance owing is after the credit has been used.

    3 votes
    Ready for Votes  ·  1 comment  ·  Transactions and Statements  ·  Admin →
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  10. Auto replies on invoices sent to palace that do not arrive in palace

    When we send invoices through to palace to document flow, quite often some invoices do not arrive in palace. As we are sending 20 - 80 invoices at a time and only 2-5 invoices to not show up. There is no easy way of knowing what has not shown up in Palace and we are unaware that invoices are missing until we receive a reminder notice from the supplier. It would be great if an email failed to reach palace there was an auto reply that the message failed to send.

    2 votes
    Assessing  ·  0 comments  ·  Transactions and Statements  ·  Admin →
    How important is this to you?

  11. Add date of rent increase on owner statement

    Hopefully will elimintae all the queries when new rent amount will commence, usually iwners ask when they receive a statement although the were advised previously

    8 votes
    Ready for Votes  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  12. Timestamp for photos taken within inspection reports.

    It would be great to be able to see, or at least be able to access time-stamps for photos taken within inspection reports, particularly full inspections (without having to access them through the device's camera roll). This would be useful to have for verification for owners, tenants, and definitely for tribunal hearings.

    2 votes
    0 comments  ·  Inspections and Maintenance  ·  Admin →
    How important is this to you?

  13. Add in more options in the "merge feildns" for invoice templates

    When you go to email an owner or tenant an invoice it comes up with Dear, this looks unrprofesional and we need to be able to add merge feilds so we can add their names, to make it more personal.

    4 votes
    Gathering Requirements  ·  1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  14. Bond payments to Tenancy Services should appear in Tenant transactions

    You can see the Bond receipt under Tenant transactions - Other amounts, but you cannot currently see when the bond was paid to Tenancy Services.

    1 vote
    0 comments  ·  Transactions and Statements  ·  Admin →
    How important is this to you?

  15. A link in 'Transaction Entry - Payment Bond' are to view the PAL bond form

    A link in 'Transaction Entry - Payment Bond' are to view the PAL bond form when making the bond payment. This would be handy to make sure the right bond form is loaded, signed and the correct details are on the form. Especially when the bond centre doesn't let us know if something is incorrect ie not signed by all parties

    1 vote
    0 comments  ·  Transactions and Statements  ·  Admin →
    How important is this to you?

  16. Customise Statements

    It would be great if we could change the colours and fonts of the statements/reports that we export, so they can align with our company's brand.

    7 votes
    Gathering Requirements  ·  0 comments  ·  Communications  ·  Admin →
    How important is this to you?

  17. Custom View in Transaction List

    When processing transactions, it would be fabulous if we could see the properties listed in the 'details' column instead of the tenant. Reason being, we have the same corporate tenant in many different properties. When manually processing rents, there is no way to review which property the rents have been allocated to to ensure no mistakes have been made before 'processing'

    1 vote
    0 comments  ·  Transactions and Statements  ·  Admin →
    How important is this to you?

  18. Add / Edit Custom Views

    Currently only 30 custom views and we require additional custom view tabs to record all electrical appliances per property, also date of purchase and warranty info plus water meter plus ICP plus we want to record all Rubbish & Recycle Bin Numbers per property.

    There should not be a limit on custom views as this function should be a personal choice and custom made per user / owner on what information they want recorded. These fields are extremely important for owners to recognise when their appliances were installed etc and also for budgeting purposes for the next financial year. We…

    4 votes
    Assessing  ·  1 comment  ·  Communications  ·  Admin →
    How important is this to you?

  19. Have a recall button for emails sent in error

    14 votes
    Assessing  ·  0 comments  ·  Communications  ·  Admin →
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  20. the owner doesn't want to receive invoice for EOM

    Following EOM or mid-month owner payments, the majority of owners prefer to receive their statements along with invoices, while some prefer to receive the statement only without the invoices. Is it possible to set up a preference for each owner, allowing them to choose whether or not to receive invoices with their statement? This would help better accommodate the individual preferences of the owners

    2 votes
    Ready for Votes  ·  0 comments  ·  Communications  ·  Admin →
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