Settings and activity
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327 votes
Good news! We’re currently developing a tool that will automatically unblock affected email addresses to save you having to go to support for assistance. Once we see the impact this auto-unblock has on email failures we can determine the best way to notify failed emails. For those that may not be aware, you can currently find your failed comms within Communication History or the Communication Platform has a dedicated Failed folder.
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Kristie Smith
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93 votesKristie Smith
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231 votesKristie Smith
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307 votesKristie Smith
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7 votesKristie Smith
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30 votesKristie Smith
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28 votesKristie Smith
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32 votesKristie Smith
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76 votesKristie Smith
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206 votesKristie Smith
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35 votesKristie Smith
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28 votesKristie Smith
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17 votesKristie Smith
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149 votesKristie Smith
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75 votes
An error occurred while saving the comment Kristie Smith
commented
Completely agree with this, as well as fixing the following related errors:
1. It currently only pulls over the PRIMARY contact, which is not always the Owner. Some of our owners have POA's or family as appointed primary contacts, so it incorrectly pulls their details over instead of the actual Owners
2. Only pulls the contact name i.e. Rob instead of Robert
3. Similiar with the tenants where it incorrectly pulls the main contact which may not be the tenant, i.e. Guarantor. Also pulls their preferred name instead of legal/tenancy name
4. Is there a way to allow it to pull bond and pet bond amounts separately, rather than automatically pulling the whole bond (including pet) into just the bond field?Kristie Smith
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191 votes
We're pleased to advise that this is currently in Development alongside being able to advertise your properties online. We'll let you know once it's been released!
Kristie Smith
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224 votesKristie Smith
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227 votesKristie Smith
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136 votesKristie Smith
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57 votes
An error occurred while saving the comment Kristie Smith
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A field for the increased rent amount i.e. the difference in the rent for a rent increase. In Business Insights it has a field for this called "Last Rent Change Amount".
In WA there is a mandatory field on a prescribed form (Form 10 - Rent Increase Notice) that asks for this to be filled and this means we are having to complete it manually each time. The form reads: "As from TenancyRentIncreaseDate your rent will be increased by $REQUESTED-MERGE-FIELD-HERE per week".
Would be great to have this automated as you currently cannot use automated communications attaching a prescribed form with print letter templates.
Kristie Smith
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Great that this is being considered, our team would strongly prefer to receive a notification email each time a communication has failed. We believe it would be very unlikely that this would result in an inbox being clogged.