Settings and activity
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324 votes
Hi User Voice Supporters! We're currently setting requirements with the development team for Failed Communication Notifications and are after some feedback to ensure we get the right notifications to you and your team.
Would you prefer, an In-App (in Property Tree) notification, that alerted you each time a communication failed?
Or, would you prefer to receive an email each time a communication failed? (similar to an outlook or gmail bounce-back).
In the case of receiving an email, if you are using the Communication Platform where your email replies are received into Property Tree, would you prefer this failed email notification to be received into the Communication Platform inbox, assigned to you (or the company, if the email was sent from the company)? Or would you prefer this email to be sent to your external email each time an email failed to send? If you are not using the Communication Platform,…
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Kristie Smith
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93 votesKristie Smith
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214 votesKristie Smith
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302 votesKristie Smith
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7 votesKristie Smith
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29 votesKristie Smith
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27 votesKristie Smith
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32 votesKristie Smith
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75 votesKristie Smith
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189 votesKristie Smith
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35 votesKristie Smith
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28 votesKristie Smith
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17 votesKristie Smith
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115 votesKristie Smith
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73 votes
An error occurred while saving the comment Kristie Smith
commented
Completely agree with this, as well as fixing the following related errors:
1. It currently only pulls over the PRIMARY contact, which is not always the Owner. Some of our owners have POA's or family as appointed primary contacts, so it incorrectly pulls their details over instead of the actual Owners
2. Only pulls the contact name i.e. Rob instead of Robert
3. Similiar with the tenants where it incorrectly pulls the main contact which may not be the tenant, i.e. Guarantor. Also pulls their preferred name instead of legal/tenancy name
4. Is there a way to allow it to pull bond and pet bond amounts separately, rather than automatically pulling the whole bond (including pet) into just the bond field?Kristie Smith
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190 votes
We're pleased to advise that this is currently in Development alongside being able to advertise your properties online. We'll let you know once it's been released!
Kristie Smith
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222 votesKristie Smith
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227 votesKristie Smith
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136 votesKristie Smith
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56 votes
An error occurred while saving the comment Kristie Smith
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A field for the increased rent amount i.e. the difference in the rent for a rent increase. In Business Insights it has a field for this called "Last Rent Change Amount".
In WA there is a mandatory field on a prescribed form (Form 10 - Rent Increase Notice) that asks for this to be filled and this means we are having to complete it manually each time. The form reads: "As from TenancyRentIncreaseDate your rent will be increased by $REQUESTED-MERGE-FIELD-HERE per week".
Would be great to have this automated as you currently cannot use automated communications attaching a prescribed form with print letter templates.
Kristie Smith
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Great that this is being considered, our team would strongly prefer to receive a notification email each time a communication has failed. We believe it would be very unlikely that this would result in an inbox being clogged.