Settings and activity
21 results found
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137 votes
Hi Supporters, we're pleased to advise that this idea has been picked up by the Product Team and is currently being outlined for our developers. We'd really love your input into how this could work if you'd like to give us any feedback on the following flow...
1. When entering your rent increase, include a checkbox for "Bond Top Up Required". When selected, you can enter the amount the bond needs to be topped up by and choose the Bond Type that it relates to (ie, Residential Bond).
2. Once saved, the Bond Top Up amount would appear in the Scheduled Rent Change list for transparency of what has been entered (the increased rent amount and bond top up amount on the same line).
3. The Bond Top Up Amount would be added to the Bond Required for the chosen Bond Type. This then creates an outstanding bond amount.
4.…
Amanda Griffin
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An error occurred while saving the comment -
139 votes
The Product Team are currently reviewing this suggestion with our Developers
Amanda Griffin
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52 votesAmanda Griffin
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122 votes
Hi Supporters, thanks so much for all your responses! We are getting close to having this ready for our development team. I'm hoping for a little bit more feedback if you have any on the following -
1. An option when you generate the ledger for "Showing Transactions Only" (so cutting out the other items such as when invoices are entered). However, this would show credits as well. Although credits are not transactions these affect amounts due by the tenant. This would keep all of the current tenancy ledger columns.
2. Also an option to Show Rent Arrears Details (so a running total for arrears and the days in arrears). When this option is selected and generated we would replace other ledger columns to then display the additional rent arrears details. Inserting more columns into the current tenancy ledger has been a challenge with the amount of information currently there.…
Amanda Griffin
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162 votes
HI Supporters, we have identified an issue where some users may experience a time-out prior to the 60mins and this is currently being addressed. In regards to having the ability to extend the time-out period, our team are activating investigating a solution and will update you once this has been approved.
An error occurred while saving the comment Amanda Griffin
commented
The timer is too short! A huge inconvenience making the general use of the system very frustrating. We would love to be able to work during the day without having to log in multiple times (our whole office feels the same and its becoming a not so funny joke). Its awesome when you take a call and are telling clients - "let me just quickly look that up for you"... "oh, just give me 5 minutes whilst I re-log in... oh sorry... multi factor, its loading - great we have such wonderful protections in place"... meanwhile you are just coming across as incompetent with technology.... Please, for the love of not making us look special to our clients, fix this.
Amanda Griffin
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66 votesAmanda Griffin
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17 votes
An error occurred while saving the comment Amanda Griffin
commented
It would be great if owners could also be sent a link to upload manuals into the portal themselves as well as the property manager - especially if there was to be a designated area for these to be held separate to the property documents section - they can get lost in the mix.
An additional option to be made visible to tenant for the individual or whole file access etc - ie: check box tenant access to manuals should be automatic unless checked off not the other way around.
It would also be great to have a separate strata documents section for house rules / strata bylaws for that particular property also for tenants to have quick access to even if they are sent with initial leases etc.
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49 votesAmanda Griffin
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2 votesAmanda Griffin
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17 votes
Currently the file name does accept using a dash, full stop and underscore however does not allow for commas. We are discussing this with our development team
An error occurred while saving the comment Amanda Griffin
commented
YESSSS - this, you have to literally change the document name every other time. Would love to see this fixed.
Amanda Griffin
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6 votesAmanda Griffin
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48 votes
An error occurred while saving the comment Amanda Griffin
commented
Can you please add a CC or BCC button on work orders to send owners & OR tenants a copy of the work order when sending them - Currently you have to copy and paste the owners email addy - when doing a lot of maintenance requests this becomes time consuming and painfully tedious when you can already send a copy to "user" by checking that box... hopefully a simple fix :)
Amanda Griffin
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An error occurred while saving the comment Amanda Griffin
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Yes - this, a simple tick box for CC owner / tenant in the work order section would make our lives so much better! Please incorporate this.
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82 votes
An error occurred while saving the comment Amanda Griffin
commented
Yes - this, if an owner/tenant agree to a periodical agreement for whatever reason the property remains on expired leases section and reports, there needs to be a button to tick for periodical leases and a separate report for properties listed as such.
Amanda Griffin
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24 votesAmanda Griffin
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9 votes
An error occurred while saving the comment Amanda Griffin
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Yes - and you should be able to amend bank details per property - not per owner so if they have 10 houses all the information can be amended individually without affecting the other. Got caught on one multi owner where 1 property had a change of payment details and we were not aware it changed the other property payment details - what a nightmare, we had to create the owner 3 times so they could have different payment details!
Also each property should have its own individual statement not all included on one statement / report with a separation of properties in one place - you should have an option to have individual and collated information for multi property owners.
Lost a multi property management as the owner absolutely hated the statements and portal for Property Tree!!! Ughhh
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17 votes
An error occurred while saving the comment Amanda Griffin
commented
I think if compliance of any sort is added into the system there should be an automatic email triggered to be sent to the owner 30/60 days prior to the next due date - it should ask the owners if they are wanting to renew that particular thing and in the reply email if they say yes it should create a work order in the system to be sent to "xyz" contractor.
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11 votes
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40 votes
An error occurred while saving the comment Amanda Griffin
commented
This would be great if it updated your calendar at the time you confirm the inspection/s including all inspections for that specific date in one calendar event for the time frames allocated on the notice.
Or even an email to the PM with a reminder on the morning of the confirmed inspections - hey PM you have 5 inspections today - here is the list :)
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32 votes
The Product Team are currently reviewing this suggestion with our Developers
An error occurred while saving the comment Amanda Griffin
commented
This! at the moment it appears you have to generate the tenancy overview to get somewhat of a "statement" but that is a lot of information included which is great for an overview but, we need a simple statement of current rent and accounts due / overdue that can be emailed to tenants directly from the system on demand - This is what is due, this is what you need to pay including the next period of rent due.
Better yet, I wish the system had the ability to attach a link to a system generated statement (as at that day) for when you are creating communication emails / templates / automated emails for rent / accounts due / overdue (attach todays statement - yes / no).
GeeDee had the ability to generate statements and it was amazingly simple but so user friendly - please add this sort of function to make our lives easier :)
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32 votes
When entering a rent increase there should be an option to trigger a bond top up amount invoice / email with due date that is issued to tenants at the same time, you should be able to edit the due dates and letter content.
It would also be handy to have a work flow for when they are due to be paid so it is easy to follow up with auto communication triggers etc.