65 results found

1. Is it possible to change the RECEIVED button to a different colour (other than orange) to make it easier to spot

   I noticed there is a colour change when we have applications sent or passed but can you change the RECEIVED button to a different colour (other than orange) to make it easier to spot?

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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2. Application form landland version

   Applicaiton form, user can download the applciaiton form, but there is a landlaord version, it's too simple, it's nothing if I am a landlord . It only shows the first applicaiton name, how many places stayed in the last 2 years. it's better to have the finance , work, family informations.

   I suggest that using AI to generate a summary for all the applicaitons.

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3. Request to Prevent Other Agents' Listings from Appearing

   Is it possible to prevent other agents' listings from appearing anywhere in an agent's database?

   The agent has requested that only their own listings be visible and that listings belonging to other agents do not appear in any contacts or search results within their database.

   Could you please investigate whether this can be configured or if there is an available setting to achieve this?

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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4. Download the application form and related support files

   When an potential tenant submit the applicaiotn , they will submit the other supportive files, like payslip, drive licence, passport etc as photo or pdf file. they are file to view online.
   If the applicatoin successful , we will download the application file to put int Property me as a record. when downloading the full version , it only down the information from the form, the other supportive files were not downloaded, we have to down laod them one by one. As far as I know, other similiar system can download all the supportive files togeter either as one file, or multiple files.

   It will much be easier that just one click to download all files, this is the FULL VERSION, not just form information.

   Thank you.

   When an potential tenant submit the applicaiotn , they will submit the other supportive files, like payslip, drive licence, passport etc as photo or pdf file. they are file to view online.
   If the applicatoin successful , we will download the application file to put int Property me as a record. when downloading the full version , it only down the information from the form, the other supportive files were not downloaded, we have to down laod them one by one. As far as I know, other similiar system can download all the supportive files togeter either as one file,… more

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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5. FREEZE FRAME TOOL BAR

   At the top of your screen it would be good to be able to freeze frame your tool bar which has the property details and dashboard info so you can keep track of what you are looking at which property your on etc, just like in an excel spread sheet to keep all the titles. Sometimes its hard to keep track of which property your on etc when handling multiple properties at once.

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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6. Realworks forms - upload old forms

   Why can't we upload old forms created for each property before the 1st June 2026. This would be a nice way to centralise all executed Form 6, Form 2, contracts and conjunctions that predate the new Realworks changes and any forms that were manually created outside the eagle link to Realworks. THIS NEEDS TO BE A PRIORITY

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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7. Build your own Appraisal template

   We should be able to build our own appraisal templates for Resi and Commercial in Eagle, the templates on offer with corelogic are amateurish to say the least. The domain version is a little better. It's just sad. This is an opportunity for eagle users to stand out from the crowd. THIS IS A TOP PRIORITY

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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8. Applications -ability to pop out into browser

   Ability to be able to pop out applications (right click open in new browser) as this makes it so much easier to go through all the applications in bulk, instead of one by one and its a longer process to go back to 'current applications' after reviewing one as it doesn't save the property you were looking at.

   Also the ability to search via 'Property manager'

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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9. Prospecting Area Filtering Contacts

   When generating call lists, sending sms or email, it would be great to have the ability to exclude contacts that are within a certain group.

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   Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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10. Address Sorting - Caps vs Non Caps Addresses do not sort correctly

    Addresses do not always sort correctly when ordered by street name.

    The issue appears to be related to capitalisation, with addresses entered in CAPITALS being sorted separately from addresses entered in standard sentence case. This results in the address list appearing out of order and makes it more difficult to locate properties.

    Suggested Improvements

    1. Make address sorting case-insensitive.
    2. Standardise address formatting where possible.
    3. Ensure addresses sort alphabetically regardless of whether they are entered in capitals, lowercase or sentence case.

    This would improve consistency and make address lists easier to navigate and manage.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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11. Create Permanent Groups & Exclude Contacts

    The current marketing functionality does not allow users to exclude contacts who belong to a particular group.

    For example, a contact may belong to both Group 1 and Group 2. If a campaign is intended for Group 1 but should exclude anyone in Group 2, there is currently no way to achieve this within the marketing tab. There is a clunky way to do it via contacts but this is not ideal. This limits the ability to create targeted campaigns and often requires manual workarounds or data exports.

    Suggested Improvements

    Allow groups to be included and excluded when building recipient lists.
    Add filtering logic such as "Include Group A, Exclude Group B".
    Support more advanced audience segmentation using multiple groups.
    Ability to save group segments within the marketing tab.

    This would provide greater flexibility for marketing campaigns and reduce the risk of sending communications to unintended recipients.

    The current marketing functionality does not allow users to exclude contacts who belong to a particular group.

    For example, a contact may belong to both Group 1 and Group 2. If a campaign is intended for Group 1 but should exclude anyone in Group 2, there is currently no way to achieve this within the marketing tab. There is a clunky way to do it via contacts but this is not ideal. This limits the ability to create targeted campaigns and often requires manual workarounds or data exports.

    Suggested Improvements

    Allow groups to be included and excluded when building recipient… more

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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12. Duplicate Address Management

    Eagle currently does not identify or warn users when a property address being created already exists within the database. As a result, our database has accumulated a significant number of duplicate property records over time.

    This creates several issues:

    Duplicate property records can lead to fragmented ownership, enquiry and contact history.
    Users may unknowingly create additional duplicates when searching for an address that already exists under a slightly different format.
    Database integrity and reporting become less reliable.
    Cleaning up duplicate records is currently a very manual and time-consuming process.

    Suggested Improvements

    Introduce a duplicate address warning when creating a new property record. If a similar or matching address already exists, Eagle should alert the user before the record is created.
    Provide a "Potential Duplicate Addresses" report that allows administrators to identify duplicate or near-duplicate property records across the database.
    Include tools to merge or review duplicate addresses where appropriate.
    Consider using address standardisation (for example, recognising that "Street" and "St" may represent the same property) when checking for duplicates.

    This would help maintain database accuracy, reduce duplicate records being created and significantly improve long-term data quality.When adding a listing,

    Eagle currently does not identify or warn users when a property address being created already exists within the database. As a result, our database has accumulated a significant number of duplicate property records over time.

    This creates several issues:

    Duplicate property records can lead to fragmented ownership, enquiry and contact history.
    Users may unknowingly create additional duplicates when searching for an address that already exists under a slightly different format.
    Database integrity and reporting become less reliable.
    Cleaning up duplicate records is currently a very manual and time-consuming process.

    Suggested Improvements

    Introduce a duplicate address warning when creating a new… more

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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13. Invoices

    When looking at a property invoice, unless you access it via a property, you cannot see what property it relates too. So would be good if on the invoice when viewing on the side tab or somewhere the property that it sits under / is related to was tagged.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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14. Visibility over listings

    We’d like each agent’s EA to have access to the agent's specific contracts, without visibility over the wider team’s contracts.

    At the moment, because EAs are not listed on properties as an agent, the “view your own contracts” setting doesn’t meet this requirement and the other option allows them to view all contracts which we dont want. So option to be able to add staff / team members to view their teams contracts

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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15. Automation for deleted Listings

    An automation that if a property is deleted, we are emailed regarding it with the address and who deleted it

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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16. Not importing all vacant properties into eagle

    It would be good to have a button in Property Tree when you dont want properties importing into Eagle, example - new file you are collecting from another agent - we don't want to have this in eagle as we dont want to enter the tenant via Eagle and then have to go and cancel letting fees etc etc

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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17. Only showing listed properties in Listings

    It would be good for a way to show Active/Listed properties only, not all the 'vacant' pulled over properties. Or a way to filter as such.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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18. Pulling tenant information from Property Tree

    It would be good if there is an active tenant in Property tree that Eagle pulls their name and information the same way it pulls Owner details. This would save manually having to enter tenants when listing

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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19. archive tasks when property Let

    Having Tasks automatically archive once a property is let i.e. follow up references etc - will be no longer required if the property is now Let

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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20. EDM

    Would be nice for EDMs to be auto generated from a listing. If we can provide a template and AI to generate an entire EDM that would be great.

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    Ready for Votes  ·  AdminYvey Colla (Support Team Lead, MRI Software) responded

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