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Palace

MRI Palace Ideas Portal has moved! All previous suggestions/feedback relevant to Palace have been exported to our Product Team with the Top ideas from each category brought across for further voting.

As we continue to invest in the development and growth of our products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

Share your great ideas with us via Post Idea, however, before you do - please use the search box to see if it has already been suggested. If the idea already exists you can add your vote and also include any additional comments. When adding new ideas, please explain how this idea will improve your Palace experience as this will greatly assist our Product Team as well as other voters.

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97 results found

  1. Trademe and I believe Realestate can now display STUDIO listings. However, it appears that the feed from Palace to those sites does not. Please update the API feeds to allow properties with 0 bedrooms to show as STUDIO on those sites.

    9 votes

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  2. It would be great if when typing your inspection and looking back through the inspection photos you have taken if you could click on the photo and arrow through them instead of having to open each photo in a new tab to view it full size.

    8 votes

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  3. It would be great if we can highlight the inspection reports to show different colours for different levels of repairs that need to be done. e.g red would be urgent work required, orange needs to be done but can be addressed later, and green would be that nothing needs to be done, or the past repairs have been actioned.

    8 votes

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  4. Would be great to be able to add more than one external file to the one diary entry.

    11 votes

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  5. Following EOM or mid-month owner payments, the majority of owners prefer to receive their statements along with invoices, while some prefer to receive the statement only without the invoices. Is it possible to set up a preference for each owner, allowing them to choose whether or not to receive invoices with their statement? This would help better accommodate the individual preferences of the owners

    2 votes

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  6. Doing tenant invoices via document flow. When tenant has a credit available you are able to use the credit against the invoice.
    Currently the invoice is still send out to tenant showing the full amount even if the credit has been used.
    Can it be set up that when invoice is process in document flow and credit is used , the invoice sent to tenant shows the amount and the credit used and what the balance owing is after the credit has been used.

    3 votes

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  7. Would be awesome if there was a space for us to pop in the date a heatpump was serviced so we can set up a reminder. There is no place for this currently.

    3 votes

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  8. Add an Action to be selected to Work Orders as Work Order Pending (so we can enter the details of a work order and save it, but not send it to the tradie as we haven't yet spoken with the owner).

    1 vote

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  9. When emailing would like an alert to advise that there is no attachment when the email says 'please see attached...'. This is particularly important for rent increase notices to tenants as on occasion an email has been sent without the required notice.

    10 votes

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  10. We have someone who just does property inspections for us and we want them to be able to have access to just the PROPERTY and TENANCY tabs not the OWNER tab. If these could be separated in Authority/Permissions that would be great.

    1 vote

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  11. Would be great if phone calls could be seen in the diary if called through the app and then we could add notes about the conversation.

    1 vote

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  12. Hopefully will elimintae all the queries when new rent amount will commence, usually iwners ask when they receive a statement although the were advised previously

    8 votes

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  13. Add a button to send statement, when making single owner payment (LHS of Palace). We can send statements when doing bulk owner payments, but only remittance with single owner payment. Why?

    2 votes

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  14. Change the "save and new" and "save and view" options around so that save and view is at the top rather than the second choice and at the bottom.

    4 votes

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  15. When using System Keys (Admin), it would be great if the key numbers displayed in a column next to the property address (where number of keys, keys checked out and key instructions show). Having to click on the address then look at the key number and edit etc from the table at the top of the screen adds a lot of time when having to redo a lot of key numbers.

    7 votes

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  16. When an invoice email is sent to tenants via Palace, a corresponding reminder text message is also dispatched to their phones, prompting them to check their email. As there are ongoing complaints from tenants indicating that they are not receiving the initial invoice email.

    9 votes

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  17. When transferring the entire portfolio from the resigned property manager, please ensure that the archived properties under the resigned property manager are also transferred. This will streamline further actions for archiving the resigned property manager as a user.

    2 votes

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  18. Part payments to Suppliers - would be good to be able to make a part payment for an invoice of any rent that is sitting against the property to the supplier. and then can pay the balance at a later date.
    This can be useful when short a, ie today me $65 for just over a $1k invoice, and want to keep goodwill with your suppliers on paying the bulk without having to annoy owners for extra funds or wait another week for rent payment.

    3 votes

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  19. Would be great if the date was visible when selecting invoices to assign. At present, I have to open the invoice report in a separate screen to ensure I match the correct funds in to the correct invoice - thanks

    2 votes

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  20. It would be great if there was some way to add a little All Clear icon to the properties that are under their smoke alarm service, so this shows in the inspection app. This way if there is an issue with a smoke alarm at a property we can see that it is maintained by All Clear and can notify them.

    1 vote

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