Problem:

Contractor profiles remain marked as Active (green) even when requirements such as permitted dates, inductions, or other compliance checks have expired. While the system correctly denies sign‑in, the mismatch between the “Active” label and denied access causes confusion at the front desk.

Replication:

Create a contractor profile with permitted dates and induction requirements.

Allow permitted dates or induction to expire.

Attempt kiosk sign‑in → denied, but profile still shows Active.

Current Design Logic:

“Active” reflects that the contractor’s profile is still valid with their organization.

Access is controlled separately by permitted dates, induction completion, and other profile rules.

This separation allows administrators to renew dates or update inductions without resetting the entire account status.

Impact:

Department of Corrections manages ~3000 contractors/providers.

Manual/bulk updates to set expired contractors to Inactive are not feasible at scale.

Front desk staff are confused daily, impacting security compliance.

Request:

Introduce clearer visual indicators of the Contractor's Status if it's Active or other way to reword it, label, or other workaround. This would make the front desk view more intuitive and reduce confusion.

Case Reference: #07207267