Settings and activity
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An error occurred while saving the comment Jenny Nabunat
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An error occurred while saving the comment Jenny Nabunat
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Reference case number: 07299119 also added in the case for the team to check.
Jenny Nabunat
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1 voteJenny Nabunat
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2 votesJenny Nabunat
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1 voteJenny Nabunat
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An error occurred while saving the comment Jenny Nabunat
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Additional for consideration with another customer:
A fully customizable badge template option would provide greater flexibility for organizations that require different badge layouts, field positioning, and sizing beyond the current predefined templates. Thanks team.
Reference: 07261363Jenny Nabunat
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1 voteJenny Nabunat
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An error occurred while saving the comment Jenny Nabunat
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Additional customer feedback:
The customer advises that their team primarily relies on the contractor profile page and maintains separate contractor/provider databases to proactively manage renewals and compliance requirements.
A key concern is that when inductions, permitted dates, or other access requirements expire, the contractor profile continues to display as "Active" while access is denied. From an operational perspective, the customer would like an "Expired" indicator to appear against the contractor's profile, similar to how statuses such as On-Hold, Banned, or Inactive are displayed.
The customer also noted that site-specific temporary access dates can sometimes impact access across multiple approved sites, creating confusion and additional administrative effort when determining whether a contractor has genuinely expired or is being restricted by another access requirement.
Jenny Nabunat
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Further addition from the case info:
Benefits would include:
Department managers and supervisors could send and monitor inductions for their own teams.
Access would be limited to their department rather than the entire site.
Improved accountability and ownership of departmental inductions.
Easier reporting and audit preparation, as departments could manage and review their own induction records.
Reduced reliance on a small number of site-wide administrators.