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26 results found

  1. Reply all to emails in communications tab

    When replying to all in the communication tab, the email response does not go to the sender(not all recipients) just the people CC'd in the email. This only started happening when the Forward tab was included last week. Prior to that we could click on "reply-all" and everyone included in the original email was included in the response.

    1 vote
    0 comments  ·  Communications  ·  Admin →

  2. Auto Communication option for rent increases reminding the week before the increase commences

    As with auto comms for up coming routine inspections, auto comms for rent increases just before they are about to commence would be helpful.

    345 votes
    Released  ·  16 comments  ·  Communications  ·  Admin →

  3. SMS Replies into Property Tree

    Would be great to have tenants be able to reply to SMS and it save back into PropertyTree

    330 votes
    1 comment  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    If you have an active SMS Subscription in Australia, you can now receive SMS replies! You’ll find these in the Communication Platform. Check out the release notes for more information on this feature https://propertytree.elevio.help/en/articles/68976-release-notes

  4. Emails sent to have "opened" and/or "read" time stamped status

    It would be extremely helpful in tribunals or regarding any communication discrepancy to have this feature attached to emails sent so you can see whether the recipient has received and opened the email (also including a time and date stamp).

    197 votes
    3 comments  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We're pleased to advise that this feature has been released! You can now see the opened date/time for emails that are sent from Property Tree in the Communications History. This information will appear in the status details column, if you cannot see this column by default, use the three dots menu to select it to appear. Thanks for helping us make this happen.

  5. Ability to send bulk merged SMS

    Multiple SMS for inspections and all communication. Would love to be able to write once for an SMS and send it to all renters at one time instead of having to do it multiple times.

    15 votes
    0 comments  ·  Communications  ·  Admin →

  6. Out of office reply for portal and comms platform messages

    Would be helpful to have an out of office option for messages that are received out of hours. Especially when a tenant is requesting maintenance. We could then include emergency contact details to the email etc

    210 votes
    17 comments  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We're pleased to advise that the ability to configure an Automatic Reply for emails has been released. You'll find a new Auto icon in the Communication Platform with the ability to set an auto reply for your inbox, or the company inbox. Please note, the Portals will be going through some extensive development next year which will change the portal messaging behaviour.

  7. Forwarding emails in Communication Platform

    The new Communications Platform does not have a Forward ability and only has a reply option. Work around: If you reply to the email and replace the email address to the recipient required this will then work as a forward. Would be easier to just have a Forward option.

    164 votes
    5 comments  ·  Communications  ·  Admin →

  8. Mail merge field for Tenancy ID

    It is necessary to have the Tenancy ID as a Merge Field in the Auto Comm template for Tenancy Invoices. Currently, the Tenancy ID only displays on an Invoice if ‘Tenancy Invoices’ is ticked in the Trust Configuration (screenshot below) however, that is not an option for clients using DEFT, because they do NOT want to share their Trust details with the tenants, but they still want their Tenants to receive the Tenancy ID (e.g. also for adhoc invoices etc)

    43 votes
    7 comments  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We're pleased to advise that you can now add the Tenancy ID merge field to the following Automated Communication Templates: Tenancy Invoice; Replace Tenancy Invoice; Rent Arrears Notice: Residential Tenancies; Invoice Arrears Notice: Tenancy

  9. email spell check

    In the new email communications, red underlined spelling mistakes, by right clicking on a spelling mistake it now ask for a link to be added rather than the spelling correction showing up. Please fix this.

    1 vote
    1 comment  ·  Communications  ·  Admin →

  10. Multiple/bulk SMS sent at once from Tenancy profile

    We would love to be able to send bulk loads of SMS to selected profiles the same way we can do that with emails. At the moment we can send large volumes of emails in several different ways but the option for SMS isn't there.

    11 votes
    0 comments  ·  Communications  ·  Admin →

  11. Email communication thread, reply to agency sent email

    Be able to send another email by replying to your own email when you want to send another message related to the first but you can't because the owner/tenant hasn't replied to your original message yet so instead of continuing on the same thread you have to make a whole new email thread. And that can get messy and confusing.

    57 votes
    6 comments  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We're pleased to advise you can now forward the latest email as part of an email thread, allowing you to capture all of the related email conversations. This includes when you send an email and the contact has not yet replied - locate the email in the sent folder and select to forward.

  12. Add portal messages to the communication platform

    It would be helpful to have the portal messages in the same area as the communication platform. Checking and replying to messages in two different areas is confusing and time consuming

    56 votes
    9 comments  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We're pleased to announce that all emails sent to your Portal Contacts will be sent as emails, and those contacts can reply to your emails! No more having to login to the Portals to reply! If you are using the communication platform, then those replies will come into your Property Tree inbox. If you aren't using the Communications Platform, then those replies will go to your external email inbox. You will still be able to send a Portal message, as will your Portal contacts, however the amount of portal messages will decrease as the primary form of communication is now emails.

  13. PT Contact after update

    Send message button leads to a format of number that iphone could not send out sms at all! Pls fix this problem, before updating works ok.

    1 vote
    0 comments  ·  Communications  ·  Admin →

  14. Ability to edit an email merge template before sending

    When doing a bulk mail merge, whether email or letter, we want to be able to edit the text before it's sent. Currently it's really time consuming having to alter the template itself prior to the merge and then change the template back again. This is primarily to enter a breach date for arrears

    59 votes
    Released  ·  1 comment  ·  Communications  ·  Admin →

  15. Automated Communications - Option to suspend notices for Lease Expiry for tenants and owners when not renewing the lease

    We want to be able to use the auto communications for lease expiry but there is no way to exclude tenants that are not having their lease renewed. Can this be an option so if we have been instructed not to renew the lease, we can suspend the lease expiry communications for that tenant

    21 votes
    1 comment  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We are happy to let you know that this suggestion has been released. When you have the Automated Communications turned on for Lease Expiry: Tenancy and/or Lease Expiry: Owner you will have the option to suspend notices from being sent for individual profiles. This is found in the Tenancy Profile under Lease & Rent > Notices.

  16. Ability to send automated communications to Residential only or Commercial only Tenancies

    Ability to filter automated notices by Residential or Commercial tenancies to set specific communications to send to each tenancy type - ie, arrears, lease end

    3 votes
    1 comment  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We're happy to announce that this suggestion has been released! You can now filter Automated Communications for Invoice Arrears, Lease Expiry Tenancy and Lease Expiry Owner by Property Type

  17. Send Bulk SMS communication to tradies

    Send Bulk SMS communication to tradies

    5 votes
    0 comments  ·  Communications  ·  Admin →

  18. Templates for Bulk SMS

    Would like to be able to add templates for bulk SMS

    22 votes
    1 comment  ·  Communications  ·  Admin →

  19. Add an attachment to a bulk merge

    Have the ability to add an attachment during the bulk email (before sending), this would be helpful so we can have an email template for mail outs that have newsletters attached, or updates to office operations etc

    20 votes
    Released  ·  2 comments  ·  Communications  ·  Admin →

  20. Ability to add extra email address (as BCC) when sending an email via Mail Merge.

    When using MAIL MERGE to send an email (ie not via the standard system email function) the system only allows you to send to the email address of the recipient/s. Would it be possible to be able to have the option to manually add another email address as either a CC or BCC?

    7 votes
    0 comments  ·  Communications  ·  Admin →
    Released  ·  AdminAngela Sutton (Admin, MRI Software) responded

    We are pleased to announce that you can now use mail merge templates within the ad hoc emails allowing you to add cc email addresses that are not linked to a Property Tree contact. This sends out one email to all recipients.

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