38 results found
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Task Management - Start Dates for tasks
When creating tasks, please allow us to enter a start day. Tasks will only appear on the To Do list starting from the Start Day.
4 votes -
Diary Filters/Combined Diary
To be able to filter or view the Diary for a property that includes Owner Diary and Tenant Diary.
2 votes -
Task Management Automatic Entity
When starting a Workflow, please allow us to select one Entity (A specific Tenancy, Property or Owner) at the top and have the associated tasks in the workflow automatically populate the Entity box with the relevant Entity based upon the templated Entity Type.
2 votes -
Read receipt for SMS messages
Can there be a function added to Palace for read receipts for SMS messages just like there is for emails? With the new law changes coming for how notices etc are sent, this would be another way to prove that the notice or message was served.
6 votes -
Vacated tenants - end date showing at transactions
Can we please bring back the end date showing next to the tenancy when completing a "Tenancy -Invoice Details" - (currently only shows "Date Started" dates) this could help prevent potential double up/incorrect charge or help prompt calculation of correct usage for water for example if there is yet to be a current tenant.
10 votes -
leisa@elderstoongabbie.com.au
When an Entry Report or Routine Inspection is uploaded into the Property Diary, can it automatically change the Include in Portal toggle to Yes so that it will appear on the Owners Portal?
3 votes -
Arrowing through inspection photos instead of having to open each photo in a new tab
It would be great if when typing your inspection and looking back through the inspection photos you have taken if you could click on the photo and arrow through them instead of having to open each photo in a new tab to view it full size.
15 votes -
leisa@elderstoongabbie.com.au
When you do invoicing (Suppliers and Tenants) can an alert come up when an attachment is too large. It would save a lot of hassle to realise that the issue was being caused by a large attachment and nothing further.
1 vote -
Coloured sections for inspection reports
It would be great if we can highlight the inspection reports to show different colours for different levels of repairs that need to be done. e.g red would be urgent work required, orange needs to be done but can be addressed later, and green would be that nothing needs to be done, or the past repairs have been actioned.
9 votes -
Alert to advise no attachment when emailing advising of an attachment
When emailing would like an alert to advise that there is no attachment when the email says 'please see attached...'. This is particularly important for rent increase notices to tenants as on occasion an email has been sent without the required notice.
11 votes -
Web Link
Hi Palace,
Every time when a property listing is published on our website we need to add the web link manually to the Palace so that it reflects on Trade Me Listing.
Can it be automated so that whenever a property listing is published the URL from our website gets automated on web link field on Palace instead of adding it manually.1 vote -
Transaction Reversals
When reversing a transaction, have the ability to make a 'note/comment' as to reason for reversal.
11 votes -
Bond payments to Tenancy Services should appear in Tenant transactions
You can see the Bond receipt under Tenant transactions - Other amounts, but you cannot currently see when the bond was paid to Tenancy Services.
2 votes -
Add other amounts owing to tenant movement report
Tenant Movement report - It would be great to swap out the letting fee amount to other amounts owing. This report is a good one to generate when we need to see which tenant needs to be archived, but currently, we cant see if there is an other amount owing on it. As we can no longer charge letting fees we don't need this to show on this report.
8 votes -
Auto replies on invoices sent to palace that do not arrive in palace
When we send invoices through to palace to document flow, quite often some invoices do not arrive in palace. As we are sending 20 - 80 invoices at a time and only 2-5 invoices to not show up. There is no easy way of knowing what has not shown up in Palace and we are unaware that invoices are missing until we receive a reminder notice from the supplier. It would be great if an email failed to reach palace there was an auto reply that the message failed to send.
2 votes -
Add / Edit Custom Views
Currently only 30 custom views and we require additional custom view tabs to record all electrical appliances per property, also date of purchase and warranty info plus water meter plus ICP plus we want to record all Rubbish & Recycle Bin Numbers per property.
There should not be a limit on custom views as this function should be a personal choice and custom made per user / owner on what information they want recorded. These fields are extremely important for owners to recognise when their appliances were installed etc and also for budgeting purposes for the next financial year. We…6 votes -
Rent Arrears - Should only show up when ONE day in arrears not on day due
Current RENT ARREARS shows up when it is the day the rent is due - which isn't actually arrears, as if a tenant pays that day they are paying on the day they are due. Therefore our reporting is out and can be confusing. Rent arrears should show ONE day overdue the day AFTER the rent is due - which is officially when they are in arrears (as we don't reconcile until the day after).
This affects rent arrears reporting and also automation for one day in arrears.3 votes -
Invoice Email with txt reminder
When an invoice email is sent to tenants via Palace, a corresponding reminder text message is also dispatched to their phones, prompting them to check their email. As there are ongoing complaints from tenants indicating that they are not receiving the initial invoice email.
10 votes -
Add property alarm codes to they key information
Add property alarm codes to they key information, so when checking out keys it prompts you the house has an alarm & has the code there. Rather than having to go through to the property diary
11 votes -
Add the Option to add Statuses to the Master Inspection Template
Add the Option to add Statuses to the Master Inspection Template
This will help streamline the first (Routine and Full) inspections at a property. Statuses can be added/edited once an inspection is in the property diary, however, this is laborious when creating inspections for the first time (or if the template is reset).12 votes
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