51 results found
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Inspection report room labels same order as app
The new Inspection report orders the rooms alphabetically, rather than the same order as the app, or in the order of photos taken.
This means that all the bedrooms are grouped together alphabetically, rather than as a natural walk through.
Here the master ensuite is no longer next to the master bedroom on the list.
So, with a two storey house, rather than having photos of downstairs then upstairs, which is easy to follow, the rooms are scrambled, and listed alphabetically.6 votes -
Improve Inspection File sizes
When taking a large number of photos during ingoing or exit inspections often the report file size will be too large to attach as email. This means the report will often need to be downloaded, downsized and sent via attachment which is time consuming. Is it possible to get a better optimisation of inspection reports so this is not an issue?
10 votes -
Automatic SMS notification to tenants for arrears, inspections and overdue invoices.
Property Tree has a feature that reminds tenants by automatic SMS that inspections, overdue invoices and arrears are due. Does Palace have any plans to implement this?
39 votes -
Vacate tenant removal (additional tenant)
Could you please set up a function in Palace that allows us to remove an additional tenant in Palace? For example, in this case, additional tenant is leaving while head tenant is staying.
Thank you for your assistance.
1 voteReleased in our July update :)
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31 votes
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Stop notification of Tenancy Invoices being generated & emailed
Don't need to see after processing Tenancy Invoices the notification that the 'invoice is being processed and then the invoices are currently being generated
& emailed' Just another field to be clicked on.2 votes -
inspection report autosave is always on
the autosave is automatically on when you load your inspection report.
2 votes -
Email a casual owner an invoice for services from their pending charge
Can we email an invoice to the owner for the pending charge so they pay from the charges screen. the statement shows a pending invoice but because its not a transaction it doesn't look like it is owed
1 vote -
Autosave function default on for inspections
Change the Autosave function to be automatically on for inspection reports - or make this an option in settings where the individual user can set a default for on or off themselves.
9 votes -
Transfer of tenancy / property to new owner
when we complete a property transfer from one owner to another as the property has sold and we've retained the management, the original start date of the tenancies should be automatically transferred to the commencement date within the new tenancy record
11 votes -
The training material is very confusing and inconsistent
Training should flow through taking the user from the one transaction through to the next seemlessly. Users should be able to understand both sides of the transactions. Not all users have accounting backgrounds. A user needs to understand the implications of posting an incorrect transaction. There is no trouble shooting and if you ask for help is is at a cost of $150/hour but the training provided is minimum. This is not fair on your users.
2 votes -
Email Template
Email Template - add a name merge when sending annual statements
9 votes -
Add Property Address in the Subject of Tenant Invoice Email
It would be great if Palace would indicate the Property Address in the Subject instead of [ID: RBRE***-RBAG***] in the email of Tenant Invoice.
Basically, a tenant sends us an inquire by Reply our email of Tenant Invoice without Bill forwarded so we have to find which property relevant according to the tenant's email address.
It will make our work more efficient and easier if the Property Address can be indicated in the Subject in the Email of Tenant Invoice. Thanks.
Happy New Year!
26 votes -
EOFY Statement Email Set-up
When processing the EOFY statement, please set it up it comes from the property manager, the same way which the owner statement are generated.
8 votes -
Make the Work Order search more user-friendly
Could use this as a great tool for monitoring and following up work orders. However, it just freezes and you can't put anything in date order etc
2 votes -
search in emails
Ability to search key words in the emails "body of the text" in the diary, not have to open up each one to scroll through. Same as outlook.
16 votes -
Boss Reporting on Healthy Homes
Would love it if the pie charts showing Healthy homes Compliance were able to show for just the user as well as the entire portfolio (like the dashboard can a drop down would be awesome).
Means the PM can see at a glance where their portfolio sits and the management can see per PM and also for the entire portfolio.
22 votes -
Keep archived Property Manager's names listed on their old Diary posts when a new Property Manager takes over
Currently, when a property manager is archived and a new PM takes over, ALL the old PM's Diary entries are changed to reflect the new PM's name, including all the posts done before the new PM was even on the scene. Please fix this!!
The challenges this can create within a team not being able to accurately see who entered a given post are frustrating. Also, it has legal ramifications - ex. when we go to Tenancy Tribunal, and the posts outlining the interactions with a tenant are attributed to the wrong PM...
It would be a massive improvement to…6 votes -
Claire Weggery
Seperating Email Remittance Email templates
Currently having to edit each mid month for remittnaces that sent to suppliers and then remittance sent out to owners (different messaging).
Not everyone sends out mid month statements. Some of us do weekly payments to owner and the remittance shows the amount paid out without sending out a statement.
Currently editing before sending out suppliers remittance is not efficient use of time at all. (if remembered to do it)
2 votes -
Palace email read receipts needed
There used to be Read Receipts available in Palace emails but this is no longer the case in Liquid. Given we are doing so much more online and not in person, being able to confirm a tenant has received an email, especially containing things like ingoing inspections reports etc, is pretty vital. At the moment we can show it was sent but not received, which is problematic at the Tenancy Tribunal. So, we'd like this feature put back in.
38 votes
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