51 results found
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Inspection report room labels same order as app
The new Inspection report orders the rooms alphabetically, rather than the same order as the app, or in the order of photos taken.
This means that all the bedrooms are grouped together alphabetically, rather than as a natural walk through.
Here the master ensuite is no longer next to the master bedroom on the list.
So, with a two storey house, rather than having photos of downstairs then upstairs, which is easy to follow, the rooms are scrambled, and listed alphabetically.6 votes -
Vacate tenant removal (additional tenant)
Could you please set up a function in Palace that allows us to remove an additional tenant in Palace? For example, in this case, additional tenant is leaving while head tenant is staying.
Thank you for your assistance.
1 voteReleased in our July update :)
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Improve Inspection File sizes
When taking a large number of photos during ingoing or exit inspections often the report file size will be too large to attach as email. This means the report will often need to be downloaded, downsized and sent via attachment which is time consuming. Is it possible to get a better optimisation of inspection reports so this is not an issue?
10 votes -
Email a casual owner an invoice for services from their pending charge
Can we email an invoice to the owner for the pending charge so they pay from the charges screen. the statement shows a pending invoice but because its not a transaction it doesn't look like it is owed
1 vote -
Stop notification of Tenancy Invoices being generated & emailed
Don't need to see after processing Tenancy Invoices the notification that the 'invoice is being processed and then the invoices are currently being generated
& emailed' Just another field to be clicked on.2 votes -
inspection report autosave is always on
the autosave is automatically on when you load your inspection report.
2 votes -
The training material is very confusing and inconsistent
Training should flow through taking the user from the one transaction through to the next seemlessly. Users should be able to understand both sides of the transactions. Not all users have accounting backgrounds. A user needs to understand the implications of posting an incorrect transaction. There is no trouble shooting and if you ask for help is is at a cost of $150/hour but the training provided is minimum. This is not fair on your users.
2 votes -
31 votes
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Autosave function default on for inspections
Change the Autosave function to be automatically on for inspection reports - or make this an option in settings where the individual user can set a default for on or off themselves.
9 votes -
Automatic SMS notification to tenants for arrears, inspections and overdue invoices.
Property Tree has a feature that reminds tenants by automatic SMS that inspections, overdue invoices and arrears are due. Does Palace have any plans to implement this?
39 votes -
Make the Work Order search more user-friendly
Could use this as a great tool for monitoring and following up work orders. However, it just freezes and you can't put anything in date order etc
2 votes -
Rent Reviews Process - 28 Days for Boarding House
Option to change default setting for rental increases to 28 days (Boarding House Rules) when processing Rent Reviews instead of the standard 63
Currently having to manually calculate + 28 days + normal rent day for each increase.
1 vote -
OWNERS PORTAL - for emails sent to the owners for activating the client portal, save the email to the Owner Diary,
When I activate an owner in the client portal I have absolutely no idea whether the email has been sent or not. Can you please add the email into the owners diary. I have had so many owners say they never received the email so there must be some issue with it. It would be good to give them a date and time.
1 vote -
Transfer of tenancy / property to new owner
when we complete a property transfer from one owner to another as the property has sold and we've retained the management, the original start date of the tenancies should be automatically transferred to the commencement date within the new tenancy record
11 votes -
Email Template
Email Template - add a name merge when sending annual statements
9 votes -
Claire Weggery
Seperating Email Remittance Email templates
Currently having to edit each mid month for remittnaces that sent to suppliers and then remittance sent out to owners (different messaging).
Not everyone sends out mid month statements. Some of us do weekly payments to owner and the remittance shows the amount paid out without sending out a statement.
Currently editing before sending out suppliers remittance is not efficient use of time at all. (if remembered to do it)
2 votes -
In the Property under the Options tab can you enable Commission on the Maintenance to be adjusted as we can on for Management.
In the Property under the Options Tab, can the Maintenance % be enable so it can be adjusted in the same way the Management % can.
2 votes -
Keep archived Property Manager's names listed on their old Diary posts when a new Property Manager takes over
Currently, when a property manager is archived and a new PM takes over, ALL the old PM's Diary entries are changed to reflect the new PM's name, including all the posts done before the new PM was even on the scene. Please fix this!!
The challenges this can create within a team not being able to accurately see who entered a given post are frustrating. Also, it has legal ramifications - ex. when we go to Tenancy Tribunal, and the posts outlining the interactions with a tenant are attributed to the wrong PM...
It would be a massive improvement to…6 votes -
sheryn.west@mrisoftware.com
Update the email log in system reports to identify when an owner, supplier or tenant has marked palace emails as Spam and confirm if the email has been successfully received at the recipient end.
2 votes -
Occupancy report changed back to how it was
Have the start date of occupancy monthly rather than when the property was taken on.
This was great to easily check for errors or empty days1 vote
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