58 results found
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Drag an drop files from folder to email
Typically, I have the folder and files open on my computer and when composing emails in Palace it would be a lot easier if I could drag an drop files from a folder to email, instead of having to upload and then find the exact file again.
36 votes -
Palace email read receipts needed
There used to be Read Receipts available in Palace emails but this is no longer the case in Liquid. Given we are doing so much more online and not in person, being able to confirm a tenant has received an email, especially containing things like ingoing inspections reports etc, is pretty vital. At the moment we can show it was sent but not received, which is problematic at the Tenancy Tribunal. So, we'd like this feature put back in.
35 votes -
Email scheduling
Would love to be able to schedule emails to go out at a specific time and date (like outlook" so if you are working non traditional hours for whatever reason, you can schedule emails to go out during business hours or even to be able to schedule emails to go out to tenants at certain intervals in advance - exit emails, welcome emails etc.
27 votes -
Alerts for when new tenants pay 1st rent and/or bond
Would be great that when a new tenant pays their first rent (deposit) and/or the bond for us to be notified via email. As this would save us having to check it daily. If we could set up an alert for these 2 fields would be great.
25 votes -
Add Property Address in the Subject of Tenant Invoice Email
It would be great if Palace would indicate the Property Address in the Subject instead of [ID: RBRE***-RBAG***] in the email of Tenant Invoice.
Basically, a tenant sends us an inquire by Reply our email of Tenant Invoice without Bill forwarded so we have to find which property relevant according to the tenant's email address.
It will make our work more efficient and easier if the Property Address can be indicated in the Subject in the Email of Tenant Invoice. Thanks.
Happy New Year!
24 votes -
Show the email has been replied to in Inbox
It would be great if the email had a little curved arrow indicating it has been replied to in the inbox display. Rather than having to go into the owner/tenant diary to see if its had a reply.
17 votes -
Additional tenants: Should be able to click on the name instead of having to go over to the edit button.
When you go into additional tenants presently you have to go across to the edit and click on that. Why can it not be click on the name and it opens?
16 votes -
SMS - display name of contact in inbox not just number
SMS - We need to see the name of who it is we have messaged, not just their number coming up on the display. If it could sync with the landlords and tenants numbers in the system then we would know who has replied if we have texted a few people via Palace that day.
15 votes -
search in emails
Ability to search key words in the emails "body of the text" in the diary, not have to open up each one to scroll through. Same as outlook.
15 votes -
Add email signature externally when sending bulk emails
Would be great to be able to send bulk emails with signatures not in the email template. In Palace Live you could select to 'Add Agents Signature' before sending, a similar feature would be good to reduce duplicates of templates.
14 votes -
Receive notification of SMS
Rather than having to check your SMS inbox several times a day, it would be good to get a notification when one is received
14 votes -
Automatic SMS notification to tenants for arrears, inspections and overdue invoices.
Property Tree has a feature that reminds tenants by automatic SMS that inspections, overdue invoices and arrears are due. Does Palace have any plans to implement this?
13 votesThis is a great idea! We're actually finalising our first phase for automation, which introduces automatic email notifications. Once this is released, we can then adapt the SMS option as well :)
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Have a default font setting for emails
We would like our company to have consistency through our emails instead of getting a randomised font each time we open a new email.
13 votes -
Autofill tenants email or archived tenancies
When a tenancy has been archived and you need to email the tenant, you need to copy the email address before going to the email screen as it doesn't auto fill or com up in the drop down. Be great if it still came up in the drop down
11 votes -
Separate ledgers for Maintenance Fee and Flat Fee as they both go to the Maintenance Fee Ledger
Separate ledgers for Maintenance Fee and Flat Fee as they both go to the Maintenance Fee Ledger. This will help in analyzing fees earned between the two.
9 votes -
SMS Replies in diary do not show phone number
When there are multiple tenants, it would be useful to see the phone number the SMS reply has come from displaying in the diary.
9 votes -
Alert pop up on inspection app ( healthy and safety) ( notes for inspector )
Pop up alerts in app when a new inspection is started for health and safety notes e.g vicious dog or make sure to check the gardens for xxxxx.
This would be helpful and could be reoccurring until removed and not seen by tenant or owner ??
8 votes -
COMPANY NAME IN SUBJECT LINE IN OWNER EMAIL TEMPLATE
We have received multiple calls from owners verifying that the EOY summaries were in fact sent by us. The subject line in the email does not contain our company name and owners are suspicious given the warnings about spam and hacking.
I inserted the Company Name in the monthly statement subject line some months ago which resolved this. The subject line on the EOY summary cannot be edited. It would be good if the Co name could pull through to the subject line or that this could be edited.8 votes -
Ability to send owner statements from the main admin email (not the PM's)
We prefer our statements to be sent to owners from our team running all the accounts side of things, so our OA's.
8 votes -
font size & style
Being able to change the font size and style in the whole document all at once, rather than have to change all the sections NOT including merge fields separately from each merge filed. This is a bug, surely!
7 votes
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