Settings and activity
21 results found
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1 vote
Helen Crombie
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16 votes
An error occurred while saving the comment Helen Crombie
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44 votes
An error occurred while saving the comment Helen Crombie
commented
Hi, I have re-created this idea, as Angela has closed it with a response that it already exists.
I may have explained it incorrectly, as the situation I was looking for (which is common in Commerical) is not available currently.An invoice to be (ultimately) paid by the Owner and to appear on their statement & EOFY Summary to be paid ONLY when the Tenant has paid their linked invoice. i.e. DOES pass through the owner fund.
An error occurred while saving the comment Helen Crombie
commented
We really need this for Residential. Our legislation does not allow Tenant to pay direct to creditor. In commercial (other system) we had a tick box which you could tick and which held payment from the owner funds (to Creditor) until tenant had paid the linked invoice. We are getting a lot of these in Residential now, and the owned is NOT HAPPY if the Creditor is paid from Rent funds before the Tenant has paid the invoice. Pleeease make this available!
Helen Crombie
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76 votes
We are pleased to advise that new Owner and Tenant Portals are now in Development! This will be accessible on both web and Apps for Owners and Tenants. We'll let you know once this is available for EAP and general availability.
Helen Crombie
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An error occurred while saving the comment Helen Crombie
commented
We have had a number of owners contacting us wanting pending invoices (unpaid) to show in the portal.
This would save them ringing us to determine why no available funds have been paid to them.Thank you!
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27 votesHelen Crombie
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16 votesHelen Crombie
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4 votesHelen Crombie
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22 votesHelen Crombie
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11 votesHelen Crombie
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11 votesHelen Crombie
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22 votesHelen Crombie
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40 votesHelen Crombie
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7 votesHelen Crombie
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An error occurred while saving the comment Helen Crombie
commented
We are updating / increasing fees for most owners for the EOFY Report. We have a list of owners, requiring the update, but cannot select (with tick or otherwise), the ones needing the change. It would save a lot of time if we could do this as we are currently updating manually 924 owners!
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10 votes
An error occurred while saving the comment Helen Crombie
commented
We process multiple days every Monday or after any Public Holiday.
So, at least once per week with around 150 transaction of which around 55% of the Credits automatically Receipt/Resolve.
This leaves around 45% for Manual Attention.
Yes, we use the CSV report, and manipulate/sort the data via Excel.
This adds additional steps and time to the receipting process which is very frustrating when there was a perfectly good report we could use previous to 13/03/2023.
We would appreciate this given some priority, as when the receipting process is performed by a party unfamiliar with Excel, it creates a nightmare!
Thanks again.
Helen Crombie
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3 votesHelen Crombie
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An error occurred while saving the comment Helen Crombie
commented
Wanted to add : PAID Date From and To
Helen Crombie
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19 votesHelen Crombie
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5 votesHelen Crombie
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24 votesHelen Crombie
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3 votesHelen Crombie
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19 votesHelen Crombie
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This is a great idea. Waste a lot of time searching by date, which is not always known.