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Palace

MRI Palace Ideas Portal has moved! All previous suggestions/feedback relevant to Palace have been exported to our Product Team with the Top ideas from each category brought across for further voting.

As we continue to invest in the development and growth of our products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

Share your great ideas with us via Post Idea, however, before you do - please use the search box to see if it has already been suggested. If the idea already exists you can add your vote and also include any additional comments. When adding new ideas, please explain how this idea will improve your Palace experience as this will greatly assist our Product Team as well as other voters.

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18 results found

  1. Remove the automatic "Palace Bank Account Approval Required"
    this is a not-useful, wastes time, and slows down our processes, and it slows down Palace.

    9 votes

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  2. We have someone who just does property inspections for us and we want them to be able to have access to just the PROPERTY and TENANCY tabs not the OWNER tab. If these could be separated in Authority/Permissions that would be great.

    1 vote

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  3. Would be great if phone calls could be seen in the diary if called through the app and then we could add notes about the conversation.

    1 vote

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  4. It would be great if there was some way to add a little All Clear icon to the properties that are under their smoke alarm service, so this shows in the inspection app. This way if there is an issue with a smoke alarm at a property we can see that it is maintained by All Clear and can notify them.

    1 vote

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  5. Sending communication from dashboard to tenants - ie Expiring leases, over due rent.
    Could you please add the tenants 'invoice media' so we know if we need to email them, send a letter or if set to none we know they are vacating and not to send them anything. Sending communication from the dashboard isn't user friendly without this field.

    1 vote

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  6. Add an alert if the tenant's start date hasn't passed, same as when an alert pops up if the tenant has a vacate date in place in Document Flow

    1 vote

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  7. When you do a custom view to bulk message the tenants or send a letter would be great to be able to group the messages. eg Rent overdue etc..
    Currently only can be done if emailing the tenants.

    1 vote

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  8. They do not have the tenant's name and contact number for the trades person to arrange a time to visit.

    1 vote

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    Closed  ·  0 comments  ·  Communications  ·  Admin →
  9. I have had around four Bond payments not upload the Bond Lodgment forms to Tenancy Services and it is a very time consuming procedure to re-do them from multiple sites.
    If that is not possible then at least an alert that the file is too large and has not been sent. Thanks!

    1 vote

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    Closed  ·  0 comments  ·  Integrations  ·  Admin →
  10. Within the Invoice Breakdown section of the Invoice Tenancy transaction, it would be beneficial to be able to add expense codes (possibly different, per line item) and ledger accounts (again, possibly different per line item). This will save time as we wont need to process multiple invoice tenancy transactions, for invoices that have multiple components to it.

    1 vote

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  11. Android 'Sync now' and Apple 'Sync' buttons do not look like buttons but more like a heading. If the buttons could be made to look like the 'Sync' button in Palace (green block with white writing), it would make it easier for users to know that is how they can manually sync.

    3 votes

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  12. When entering a new address into Palace, Palace can look up a street name and postcode, but mysteriously leaves the suburb and city blank. Surely it can add these in automatically?

    1 vote

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  13. The Daily Bank Reconciliation Summary when out of balance shows the 2 balances but does not show the difference between them both, so one needs to then work this out to see how much one is out of balance before then looking for the problem.

    2 votes

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  14. If a Work Order is completed, then it should show up under the Closed Work Orders rather than the Current Work Orders when you filter them.
    When you are tidying up the database, its annoying to have these WOs still showing up.

    4 votes

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  15. Add the property keep back this month field as a new column beside the Owner Balance column in the invoices tab under Dashboard.

    1 vote

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  16. When adding a new tenant, a pop-up box asks if you would like to create a new inspection. When you create the new inspection it is created under the name of the person who is logged in rather than the PM. It needs to have a dropdown option so you can select the PM at the time you are setting up the new inspection

    1 vote

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  17. When a tenancy vacates, smoke alarms are checked between tenancies. In Tenancy Agreements, (we use TPS), we need to enter in the smoke alarm locations/type of smoke alarm/expiry date/new or used and date of checking the alarms and who has checked them. Tenancy Agreements for incoming tenants are generally prepared well in advance of a tenant vacating and this information is never available until just prior to the tenant moving in. We manually type this information for each new tenancy, that forms part of their Tenancy Agreement. I would like to see a simple report that can be printed, similar…

    1 vote

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    Closed  ·  0 comments  ·  Compliance  ·  Admin →
  18. It would be amazing if we were able to choose the properties that pull through on the available list or have the option to only pull through properties that are listed on trademe or has the 'publish entry online' box ticked.

    1 vote

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