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MRI Palace Ideas Portal has moved! All previous suggestions/feedback relevant to Palace have been exported to our Product Team with the Top ideas from each category brought across for further voting.

As we continue to invest in the development and growth of our products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

Share your great ideas with us via Post Idea, however, before you do - please use the search box to see if it has already been suggested. If the idea already exists you can add your vote and also include any additional comments. When adding new ideas, please explain how this idea will improve your Palace experience as this will greatly assist our Product Team as well as other voters.

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134 results found

  1. add an area on the rent review page to add the bond increase (optional to enter but good for those that want to increase the bond at the same time)

    6 votes

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  2. Be able to select multiple inspections (say all inspections from a certain day) and send them off in bulk to owners - rather than individually which is VERY time consuming

    6 votes

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  3. There are certain tenancies that need water bills sent to an alternate email address, or sent to an additional email address, however currently from document flow they can only be sent to the email address loaded against the head tenant. Eg. if all flatmates need to get the water bills, or if a different person/entity pays the water bill, from the contact email address in the head tenant. We would want the head tenant's email address to stay in there for all other correspondence, but need an option to send water bills to an alternate tenant email address.

    6 votes

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  4. Similar to the Invoice Scanning system but with general documentation.

    I would see it working like this.

    You receive Important documents as supporting evidence OR a simple signed lease agreement.

    You would be able to scan it from your printer to documents@palace.co.nz

    It would arrive in Document Flow unmatched

    You would then have the appropriate drop down options for who emailed it and where it was to be allocated and group if required. (Attached)

    6 votes

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  5. Is there any way we can add more than 15 digits for bank accounts - We are having a few issues with accounts now having more digits and dropping one number is sending payments to wrong accounts.

    1 vote

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  6. It would be very helpful to have custom fields available for Suppliers. There are several types of information that we would like to store that are not currently covered in the standard fields under Suppliers.

    3 votes

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  7. Sometimes when doing the bank import, there are tenants who are matched BUT you know that they should not be. So one unticks them so they are not processed, so they can be processed later manually.

    There is currently an Unmatched report in the bank import area and that is what it reports at present, but how then do u get an unprocessed report?

    As a user, we use the unmatched report as an “Unprocessed report” and one would expect, if an entry that had been matched, was unticked, then it would be reported as Unprocessed.

    2 votes

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  8. Is there anywhere we can tick/untick when processing a Supplier invoice via Dashboard- and we need to tenant charge- so that the tenant does NOT receive the tenant invoice via email (e.g they will be paying invoice from bond refund as discussed - however some tenants forget & pay us anyway when they get emailed the tenant invoice!) The option to untick 'email tenant' is available when we do Tenant charge via transactions screen but can't see this option when doing invoices via Dashboard.? Thanks !

    1 vote

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  9. Under custom views add the ability to seperate out "checked by" and "date". Therefore we can order the custom view, by what alarms are due for the annual check, and who checked it. IE, having the notify the owners who do it themselves for the DIY form. Also need to do this on custom views not reports so we can send bulk emails.

    5 votes

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  10. It would be great if we could sent a bulk email to Landlords using information from tenants.

    We would like to be able to send emails to Landlords with information such as the tenants paid to dates, lease expiry dates and at this stage we cannot do this.

    5 votes

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  11. The Daily Bank Reconciliation Summary when out of balance shows the 2 balances but does not show the difference between them both, so one needs to then work this out to see how much one is out of balance before then looking for the problem.

    2 votes

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  12. If we have an option for a due date for invoices then have the reminder sent to PM if the invoice is due for payment or outstanding rather than getting notice from creditors.

    3 votes

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  13. Email forwarding from tenant to owner - owner email address does not appear for selection in "TO"

    4 votes

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  14. currently it defaults to ALL tenants including vacated. We hardly look at that vacated tenant arrears so it should default to current tenants and if we want to choose vacated we can select that manually. Thanks :)

    4 votes

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  15. Useful to know if the owner prefers to be texted / emailed / phoned on work number / mobile number / home number, In Rest it shows a *

    4 votes

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  16. When something goes wrong, we get a pop up box saying error, but it gives no information, this must be frustration to the support team when we report it and it is frustrating to us. Can it have some information inside it please

    4 votes

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  17. Add the property keep back this month field as a new column beside the Owner Balance column in the invoices tab under Dashboard.

    1 vote

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  18. Is there anyway to add a pet alert on the main page of the inspection app to alert me or any new property manager that pets are or not allowed at the property? Otherwise it is only in a tenancy agreement and note recorded anywhere for the future. Many thanks

    2 votes

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  19. Property - Edit - Options - Extended Features
    At times 'Extended Features' are created, either in error or are not to be used again.
    Can we have the option to delete - as we can add but not delete

    1 vote

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  20. Would be time saving & a great way to keep track, if when we enter the Supplier Insurance details & expiry date under the 'options' tab that the expiry date is fed to Dashboard as a 'Reminder' to chase up Insurance upon expiry date.

    2 votes

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