10 results found
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Authenticator
Why do we have to keep logging in & adding an authenticator code every time you go into paying accounts, amending account details etc. If we are already logged in, why do we have to log in again just to confirm current bank account details or payments? Surely our login would know what we are authorised to do.
1 voteWe're pleased to advise that this was released in April. You will not longer be prompted to login again when making payments, you will only be prompted for the multifactor authentication step (whichever one you have set up).
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Send a "Nothing to Pay" Tenancy Invoice When Held Funds are Allocated to a Tenancy Invoice
When a tenant's held funds are allocated to a tenancy invoice that results in the entire invoiced amount being paid by held funds, the tenant is automatically sent the invoice with no record of the held funds allocation. The tenancy invoice is not clear and tenant's are assuming the invoice requires payment.
However, when part of the invoice is paid by held funds the amount paid towards the invoice is shown under the "Paid/Credited" Column. The same format should be used when the full invoiced amount is "Paid/ Credited" or the addition of a "$0.00 to Pay" Banner/ Alert on…
3 votesWe're pleased to advise that this was released yesterday. A paid/credited column has been introduced to the Tenancy Invoice to clearly show when funds have been allocated to the invoice at the time of generating it, giving the Tenant a balance per line item and total balance (whether there is still an outstanding amount, or it was paid in full).
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To be able to email tenants/ landlord's ledger as and when required else we have to save on desktop and then email
Like REST , can we please be able email tenants/ landlord's ledger as and when it is viewed in order to save time. Else, we have to save on desk top and then email . Later delete what's on the desk top - It's all time consuming! Thanks
58 votesUsers can now send the Tenancy Ledger via the Tenancy actions ellipses directly from the profile. As this User Voice suggestion related to both tenant and owner ledgers I have added a new suggestion for emailing an owner ledger - if you'd like to see this an option in Property Tree too please vote here: https://mri.uservoice.com/forums/940960-property-tree/suggestions/45955924-ability-to-email-owner-ledgers-without-having-to-d
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Create a tenant invoice to pay direct to creditor
Be able to invoice a tenant direct to creditor not through the owner. For example if the bond claim is received prior to the invoice being received the owner does not get paid the creditor gets paid the invoice. Rest used to have this option.
86 votesWe are happy to let you know that your Suggestion has been released.
Please refer to the Knowledge Base for more information regarding this feature: https://propertytree.elevio.help/en/articles/93218
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Compact owner statements should show the full address
The compact owner statement template needs to show the full property address including the suburb. At present it only says the street address and number. This has been questioned by brokers when owners are re-financing.
34 votesWe're pleased to announce that this is part of our December release. A property index showing the full property address of active properties for that ownership will now display at the end of the Compact Ownership Statement.
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Unsubscribe feature
There is an unsubscribe option that Owners can click on at the bottom of the Ownership Statements email.
As most Agencies no longer post Statements, this option is not viable given if the Contact does unsubscribe, they are automatically set to 'Post' for all communications.
16 votes -
tenant invoices paid via allocation to show paid on invoice
When we process water invoices and tenants prepay towards water invoices.
The invoice emailed to tenant doesn't clearly show it has been paid - no amount showing in "Paid/Credited" column.
We always get tenants contacting us to say invoice should have been paid via prepayments.3 votesWe’re please to advise that this has now been released! We've updated the Tenancy Invoice to include a paid/credited column per invoice line item and total invoice balance to make it clear what is owing when held funds are allocated at the time of invoice generation.
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Multiple lines for tenancy invoices
Ability to enter an invoice with multiple lines of charges - for both commercial and residential
14 votesTenancy Invoices now support multiple line items for both residential and commercial tenancies.
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Owner Statements and EOFY Statements
Ownership area at top of statements is far too large, which creates one line on a second page with balance brought forward, which is a waste of paper, and ownership area doesn't match with window envelopes when folded. REST statements showed property managers name, PT statements do not. I believe this is a template issue.
11 votesWe are happy to let you know that your Suggestion has been released.
Please refer to the Knowledge Base for more information regarding the changes or here is the link to the self paced training to see the old statement layout compared to the new statement layout https://mrisoftware-apac.skilljar.com/property-tree-february-2023-release-self-paced-training
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Ability to process all tenant download transactions in the same screen
Once our tenant download has processed, we have to go and manually receipt all the rejected items, is there a way we can finish this process in one screen rather than haven't to navigate away?
1 voteTenant download has been enhanced to support receipting of items that require manual intervention straight from the page, allowing users to work through the list and receipt of the items. Receipted items via tenant download do not require reconciliation.
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