Agent approval for automated emails and SMS
We’d like automations in Eagle to prepare emails and SMS messages and place them in a drafts folder for the agent to review, edit, send or cancel.
Each automation should have the option to send automatically or require agent approval before sending.
The review queue should show the recipient, message, related contact or property and the automation that triggered it, with a notification to the responsible agent when a draft is ready.
This would allow us to set up more automations while keeping the final communication under the agent’s control.
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Damon
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