18 results found
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Property Tree times out to quickly - having to constantly login back in after a few minutes of staying idle
Property Tree times out to quickly - having to constantly login back in with the SMS code after a few minutes of staying idle
Once you've signed in for the day that should be it. You should not have to continuously sign back in multiple times throughout the day.
183 votesThe email below was sent to all users on Monday 4 December regarding security and logins.
It's done! MRI SSO (Single Sign On) is in place for all Property Tree users! Thank you for your ongoing support and feedback as we have taken significant steps forward in enhancing your experience and security.
Some key points to note:To never get locked out
- Multiple Factors: Configure multiple factors such as Okta Verify Authenticator and fingerprint so that you always have a backup method. This prevents login issues when mobile carriers experience outages if SMS is your only login method.
To keep your account secure
- Auto Log out: Sessions log out automatically unless a Property Tree tab was interacted with within 1 hour
- Sensitive Operation Challenge: Any page with the ability to change bank accounts require MFA verification
To keep things usable
- MFA Cool Down Activated: After being challenged for MFA you…
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Authenticator
When using the PT Contacts App, Stop the request to log in & Authenticator at each use. Allow it to stay log in for a sufficient period of time
1 voteThis should keep you logged in for 1 hour - please let our support team know if this is not operating correctly (and if so, what type of device you are using) and they can look into this.
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Filter
On the dashboard when you select filter to change the filters. The filter dropdown menu doesn't cancel when you press the x or Apply you need to reload the page to remove it.
Please fix bug!1 voteCannot replicate this issue, please reach out to our support team should this occur in the future.
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Rent Review Date Agency Configuration & Automation
Allow the agency to set the frequency of the next rent review date to allow this to populate automatically based on a new tenancy end date. For example, we set ours to 120 days prior to the tenancy end date. Our team has to manually enter this when setting up a new tenancy, this should be able to be configured based on the agency's preference like inspections.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Complaint!
I have tried to contact support for days! Its pretty hard when you cannot login for days also! The security features are hopeless. I would really like some communication and support to fix our issues with logging in!
1 voteThis feedback has been referred to our Support Team Leader
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selection
The check boxes when selecting headings for reports used to stay showing while all selections were made, now they disappear after each selection, meaning a large number of clicks are required to select items while reopening the box.
Please make it stay open for all selections, it is very frustrating.
2 votesReferred to Support team
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Allow for room changes with existing tenants
We manage boarding houses/student accomodation and often tenants change rooms when they extending etc. Would love to see a feature to allow room changes for existing tenants.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Rent roll date range
There isn't any function of Date Range for manage rent roll. We require this so that we can close the books of accounts with the accurate figures.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Google Docs Mail Merge Letter
To be able to do merge letters in google docs as currently only set up for Microsoft. Not sure about others though we are moving completely over to goggle so will not have access to any Microsoft
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Place Cursor When Asking for 2Factor Authentication Code
Please automatically place the cursor in the first box when asking for 2Factor authentication code. I know a minor issue however this repeatedly stumbles my flow when trying to login/authenticate. Thanks
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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better support chat box
The support chatbox never works, perhaps have the support phone number more prominently displayed.
1 voteAs this is part of the program that is used to log and track support tickets, this has been passed onto the Property Tree Support Team
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Emails to owners - linking to properties
In the communication section the tenants have a click through to the property at the top but owners don't.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Regular Change Password prompt
A Monthly Prompt for each user to change their password
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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arrears
Rent arrears procedures are too slow and time consuming - we created a property tree template for a 1B termination notice to be able to issue a bulk mail merge which was working amazingly well and we could issue multiple 1B notices to all tenants in one go... but then the template inputs dropped off for no reason (worked well then started not working) with no resolution on why it works sometimes but not all the time. Amanda from support was amazing by the way - sorry for my frustrations... however, upon trying to upload a docx file and attach…
2 votesThere is current work in progress regarding mail merge and communications that this falls into. Keep an eye out in 2023 for these great updates
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Merge Owner/Property/Tenant docs into email templates
Considering we can assign a Document Type to a Document, it would be so handy to be able to setup email templates that automatically attach the document type to the email template.
For example: I receive a signed MAA back from the owner. I want to send a templated welcome email to the owner and include a copy of the signed MAA. I should be able to upload the MAA as Document Type "Management Agreement" and assign that doc type to the email template.
Then it would always attach the MAA to the welcome email across all owners.
2 votesUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Dashboard to filter by days in arears
To add a filter to the dashboard for days in arrears so you can choose how many days in arrears it shows.
2 votesUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Larger list on Fee Editor
The list on the Fee Editor is currently displayed in the top half of the screen only, not maximising the available space on the page.
A larger list means a better overview and less scrolling.2 votesUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Only Account Holder Receives Alert for overdue Property Tree Subscription Invoice
It is ridiculous that every employee receives the big red alert on their login to alert them that the account is overdue. I just had an employee quit for fear that our business is going under, when we just needed to update our bank details! Only the account holder should receive the notification that the payment was unsuccessful and an option to re-run the payment
0 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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