11 results found
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Property Tree times out to quickly - having to constantly login back in after a few minutes of staying idle
Property Tree times out to quickly - having to constantly login back in with the SMS code after a few minutes of staying idle
Once you've signed in for the day that should be it. You should not have to continuously sign back in multiple times throughout the day.
183 votesThe email below was sent to all users on Monday 4 December regarding security and logins.
It's done! MRI SSO (Single Sign On) is in place for all Property Tree users! Thank you for your ongoing support and feedback as we have taken significant steps forward in enhancing your experience and security.
Some key points to note:To never get locked out
- Multiple Factors: Configure multiple factors such as Okta Verify Authenticator and fingerprint so that you always have a backup method. This prevents login issues when mobile carriers experience outages if SMS is your only login method.
To keep your account secure
- Auto Log out: Sessions log out automatically unless a Property Tree tab was interacted with within 1 hour
- Sensitive Operation Challenge: Any page with the ability to change bank accounts require MFA verification
To keep things usable
- MFA Cool Down Activated: After being challenged for MFA you…
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Filter
On the dashboard when you select filter to change the filters. The filter dropdown menu doesn't cancel when you press the x or Apply you need to reload the page to remove it.
Please fix bug!1 voteCannot replicate this issue, please reach out to our support team should this occur in the future.
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Complaint!
I have tried to contact support for days! Its pretty hard when you cannot login for days also! The security features are hopeless. I would really like some communication and support to fix our issues with logging in!
1 voteThis feedback has been referred to our Support Team Leader
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selection
The check boxes when selecting headings for reports used to stay showing while all selections were made, now they disappear after each selection, meaning a large number of clicks are required to select items while reopening the box.
Please make it stay open for all selections, it is very frustrating.
2 votesReferred to Support team
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better support chat box
The support chatbox never works, perhaps have the support phone number more prominently displayed.
1 voteAs this is part of the program that is used to log and track support tickets, this has been passed onto the Property Tree Support Team
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Emails to owners - linking to properties
In the communication section the tenants have a click through to the property at the top but owners don't.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Regular Change Password prompt
A Monthly Prompt for each user to change their password
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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arrears
Rent arrears procedures are too slow and time consuming - we created a property tree template for a 1B termination notice to be able to issue a bulk mail merge which was working amazingly well and we could issue multiple 1B notices to all tenants in one go... but then the template inputs dropped off for no reason (worked well then started not working) with no resolution on why it works sometimes but not all the time. Amanda from support was amazing by the way - sorry for my frustrations... however, upon trying to upload a docx file and attach…
2 votesThere is current work in progress regarding mail merge and communications that this falls into. Keep an eye out in 2023 for these great updates
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Merge Owner/Property/Tenant docs into email templates
Considering we can assign a Document Type to a Document, it would be so handy to be able to setup email templates that automatically attach the document type to the email template.
For example: I receive a signed MAA back from the owner. I want to send a templated welcome email to the owner and include a copy of the signed MAA. I should be able to upload the MAA as Document Type "Management Agreement" and assign that doc type to the email template.
Then it would always attach the MAA to the welcome email across all owners.
2 votesUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Dashboard to filter by days in arears
To add a filter to the dashboard for days in arrears so you can choose how many days in arrears it shows.
2 votesUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Larger list on Fee Editor
The list on the Fee Editor is currently displayed in the top half of the screen only, not maximising the available space on the page.
A larger list means a better overview and less scrolling.2 votesUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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