51 results found
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Email all
The new change for emailing all doesn't just let you email all as had been done. You now have to choose the person to email. This slows the process down and is annoying. Please adjust so that if you choose email all, all the emails are ready to be emailed.
Many thanks,
1 voteThank you so much for bringing this to our attention. We have logged this to be remedied. Just a side note, when something isn't working as it should, can you please ensure our support team are notified, it was just by chance we saw your suggestion (as ideas are reviewed each week). I'll close off this suggestion, as it doesn't need votes to get sorted - it was unfortunately not meant to change that Email All behaviour.
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PT memory - eg: typing a CC in emails or subject - it use to memorise it and doesnt any more
PT use to memorize emails eg: if you CCd someone in or - in Email Subject Line it would memorize so you didn't need to retype- this function no longer there.
Please bring it back4 votesThis will be related to webpage cache settings rather than Property Tree (as we do not save manually typed email addresses)
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EFFECTIVE RENT AREARS MERGE FIELD - should be pulled based on the reconciled date, opposed to the current date.
EFFECTIVE RENT AREARS MERGE FIELD - should be pulled based on the reconciled date, opposed to the current date.
1 voteWe cannot alter how the rent arrears are calculated due to each states legislative requirements.
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Have a message on the sms mobile number
When we send an sms with reply active, it just shows up as a number, nothing about the company that sent it or that it is Reply Only. When you ring the number, it says this number is not available, call again later.............so some Tenants are saying they have tried to call me multiple times.
Need an auto message on all sms' sent out with Company Name and Text Reply only available or similar. The other outgoing SMS had DO NOT REPLY message at the front of it so it must be possible!
If people still try and call the…
2 votesIf you advise your tenants to save the number as a contact under your company name (as this is your company dedicated number) it will then show as this when they receive or send an SMS, this also ensures that they can validate the SMS they receive, as they will know if something is sent from another number as potential spam asking for rent etc.
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Customise the timing of the weekly email that is sent from Property Tree
We would like to receive the Weekly Email on a Friday, not a Monday - it would be great to be able to have a choice.
2 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Communications Platform - restrict access to specific inboxes for specific users
Need a way to restrict a user from being able to see/access the “All Inboxes” option in Communications. I know how to make this visible or non visible for a user but not if we can stop someone from being able to access altogether.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Show which contacts want to receive Communications
Can you please have a tick box on the profile pages for owners and tenants to show at a quick glance that all tenants or all owners wish to be contacted for all communications. Not all communications are done through property tree so this would be very helpful.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Include the chat history inside the follow up email from Property Tree Support
Automatically Include the chat history inside the follow up email from Property Tree Support.
Currently we copy and paste the conversation during the chat which automatically includes the oversized avatar. (2000px x 2000px)1 voteThis is controlled within the software the support team use - you can request a copy of the chat transcript from the support agent and it will be sent to you.
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Labels for phone numbers
Currently, when you're adding a phone number to a contact (tenant or owner) you can assign it a label of (Fax, Mobile, Home, Work). Some of our contacts have multiple numbers that need to be distinguished with more than that.
It would be nice to have this as a custom field - for example "Emergency" or "After-hours".
2 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Additional Commercial arrears merge fields
We need additional merge fields for Commercial Arrears Auto Messages. Currently they only show the arrears of the last invoice, we need a total arrears merge field to be able to add to the body of the email text. It's confusing when the body of the text only shows the May rent invoice is overdue but the invoice that is attached via the link shows that April/May are both overdue.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Inbox - allow inbound emails from other email addresses not linked to a profile
Allowing external parties who are not on your contact list to email your propertytree inbox. This allows for Councils etc to email your mailbox with rates notices. PropertyMe allows this and its hard to live without
1 voteFor this one - If the email is known and can be added against the creditor they will be accepted into Property Tree - you can have multiple "contacts" against one creditor if needed, so different email address can be saved.
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Save email to creditor against property profile
Would be great to have an easy view for PM's to view emails sent to creditors. If this was saved against the property profile as well (not just creditor comms), this would make it easier for PM's to find all comms & be across what is going on in their portfolio
2 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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I want to see emails that have gone to the spam folder
I want to see emails that have gone to the spam folder we have received from tenants/landlords/trades. I have had a few people email say they have already emailed me but i haven't received them. I am assuming they have gone to spam that i can not check.
1 voteAll emails sent to your configured Property Tree inbound email will arrive into Property Tree, as long as the email addresses are saved against the contact within Property Tree. There is no outside spam settings that will hold an email from being received. We have come across cases where contacts are emailing propertytree@propertytree.com directly, rather than replying to an email that was received - however if this has happened, the contact would receive an automated response. This is the same if a contact emails your configured inbound email from a different email address that may not be known with your Property Tree database, they will receive an automated response.
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Differentiate colours
Differentiate colours on new and read communications received.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Change the phone prefix for NZ users
As a NZ based user I note that the phone prefix for all my contact is Australian so therefore I can not text or call any of my contacts directly off the PT Contacts app which is very frustrating.
It would be good to get the prefix updated to the NZ prefix for NZ based users so we can use the app as it is intended for.1 voteThis has been escalated through our support team and will be remedied as soon as possible
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support response time unaccetable
it is unacceptable having to wait 30 + minute someone to answer the phone for Property Tree support
1 voteThis message has been passed on to the Support Manager. Thanks, Product team
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Contacts to have ability to allocate certain communications
It would be great if cntacts being set up could receive certain communications such as an automatic chck box which you can remove some communicatiuons for. We have lots of tenants who have their accounts managed by others or tenants who hold a lease like a company and they put their workers in there. The workers need entry notices and tenant info but not invoices or arrears notices and things. Being able to separate the communication for each tenant as needed would be really beneficial to effective client management and client satisfaction.
2 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Extend Due Dates On Invoices That Are Part Paid
Enable entered due dates, to be extended, on invoices that are part paid, to avoid arrears notices being issued to tenants.
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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add a photo to the body of a mail merge email
we oversee entire complexes and sometimes we need to email all tenants regarding certain things that require a photo being sent - currently have to attach a photo to a Word doc and then add it as an attachment.
It would be great to be able to just paste it into the body of the email so I know it's easy to be seen by the recipient.1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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separate commercial auto communications by portfolio
ability to separate commercial auto communications by portfolio
1 voteThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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