27 results found
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Have a message on the sms mobile number
When we send an sms with reply active, it just shows up as a number, nothing about the company that sent it or that it is Reply Only. When you ring the number, it says this number is not available, call again later.............so some Tenants are saying they have tried to call me multiple times.
Need an auto message on all sms' sent out with Company Name and Text Reply only available or similar. The other outgoing SMS had DO NOT REPLY message at the front of it so it must be possible!
If people still try and call the…
2 votesIf you advise your tenants to save the number as a contact under your company name (as this is your company dedicated number) it will then show as this when they receive or send an SMS, this also ensures that they can validate the SMS they receive, as they will know if something is sent from another number as potential spam asking for rent etc.
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Include the chat history inside the follow up email from Property Tree Support
Automatically Include the chat history inside the follow up email from Property Tree Support.
Currently we copy and paste the conversation during the chat which automatically includes the oversized avatar. (2000px x 2000px)1 voteThis is controlled within the software the support team use - you can request a copy of the chat transcript from the support agent and it will be sent to you.
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Inbox - allow inbound emails from other email addresses not linked to a profile
Allowing external parties who are not on your contact list to email your propertytree inbox. This allows for Councils etc to email your mailbox with rates notices. PropertyMe allows this and its hard to live without
1 voteFor this one - If the email is known and can be added against the creditor they will be accepted into Property Tree - you can have multiple "contacts" against one creditor if needed, so different email address can be saved.
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I want to see emails that have gone to the spam folder
I want to see emails that have gone to the spam folder we have received from tenants/landlords/trades. I have had a few people email say they have already emailed me but i haven't received them. I am assuming they have gone to spam that i can not check.
1 voteAll emails sent to your configured Property Tree inbound email will arrive into Property Tree, as long as the email addresses are saved against the contact within Property Tree. There is no outside spam settings that will hold an email from being received. We have come across cases where contacts are emailing propertytree@propertytree.com directly, rather than replying to an email that was received - however if this has happened, the contact would receive an automated response. This is the same if a contact emails your configured inbound email from a different email address that may not be known with your Property Tree database, they will receive an automated response.
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Change the phone prefix for NZ users
As a NZ based user I note that the phone prefix for all my contact is Australian so therefore I can not text or call any of my contacts directly off the PT Contacts app which is very frustrating.
It would be good to get the prefix updated to the NZ prefix for NZ based users so we can use the app as it is intended for.1 voteThis has been escalated through our support team and will be remedied as soon as possible
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support response time unaccetable
it is unacceptable having to wait 30 + minute someone to answer the phone for Property Tree support
1 voteThis message has been passed on to the Support Manager. Thanks, Product team
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Ability for Recipient to Respond to Automated Emails
See below button that would be extremely useful to include in automated comms from PT:
CLICK HERE TO RESPOND
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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In rest we had made a creditor called tenant where we could just go in and text to people inquiring on vacant properties this worked great
In rest we had made a Creditor called tenant where we could just go in and text to people inquiring on vacant properties this worked great , just changed the number to text.
1 voteCan follow the same process in Property Tree if wanting to do this
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Email notifications re user voice
Would be nice to be able to opt into receiving email notifications when a new idea is suggested here.
1 voteCheck the "settings" section under your user Voice Profile (top right when you are in user Voice). I don't believe there is an option for all new ideas, as they go through the product team to validate prior to being marked ready for votes, but there is a monthly newsletter and other communication options that you can choose from.
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A basic 'property search' in the Box & Dice mobile app . Not all contacts have had communication. Perfect for agents looking at farming
A basic 'property search' in the Box & Dice mobile app . Not all contacts have had communication. Currently can only search 'Appraised, Listed, Sold. By having a basic property search this would be ideal for agents looking at farming. ie: Door knocking. As an agent walks to a door, to know the owners name is 'warmer' than not using a name. A basic in courtesy - using someones name. After all, isn't this a basic search - a property address?
1 voteThis idea was related to the Box n Dice Product and has been transferred accordingly
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Turn off auto communication for certain owners
Could we have a setting to turn off auto communication to certain owners. Currently there is only an option for all owners or none.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Offer option to owners to contribute to charity
I would love an option to offer owners to "round up" their management fees or invoices for an amount to go to a pre selected charity. The agency can choose the charity its want to support - input this into Property Tree (like a creditor) and then make a donation at a chosen period - like when doing creditor payments.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Auto Communications - Ability to have a business role merge field
Currently automated communications can only have a point of contact or agency merge field. We want to be able to have any business role as a merge field, ie Assistant Property Manager.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Only send one copy of email when copying to
When you copy someone into an email that's being sent to multiple contacts, for example three, the person who is being copied in will receive three copies of the same email instead of just one. Can you please program it to only send one copy.
1 voteThank you for reporting this - it is not working as it should and will be rectified in a future release.
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Portal Message Inbox: Could you please change the blue background, it is fairly hard to see the black writing.
Portal Message Inbox: Could you please change the blue background, it is fairly hard to see the black writing.
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Ability to suspend automated owner communication
Is there a way we can stop automated comms going to particular owners that don't want the comms?
1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Currently auto communicated inspection notices are generated for each tenant from a property creating a number of letter. Would be great to
Currently, auto-communicated inspection notices are generated for each tenant from a property creating a number of letters. Would like one letter per property created.
1 vote -
Add images to templates
Being able to add images within a template without the workaround to save to word, and search on google or internet explorer before copying to PropertyTree. There has to be a better solution
7 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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Ability to recall mail merge emails
Allow the recall of emails, if not opened.
Links with other idea of seeing a date/time stamp of when they were opened.1 voteUnfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting UserVoice!
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Inspection Letters should print in date order
Print inspection letters in date order, not street address. Also have the option to only select the primary contact so that multiple copies of the letter don't print (like bulk mail merge for letters)
6 votesThank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.
We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.
Thanks for supporting User Voice!
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