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Strata Master

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As we continue to invest in the development and growth of our Strata products, the ideas and contributions of our customers help our Product Team develop and implement improvements and enhancements that best support your business.

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Strata Master

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107 results found

  1. Ability to attach a document/letter to a levy issued via email

    When issuing levies via email - having the ability to attach a letter or document to be issued with the email levy notice.

    31 votes

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    2 comments  ·  Admin →

  2. Creditor Compliance

    Automated email to be issued to creditors if their insurances have expired and for them to upload their Licences and Certificate of Currencies for the required insurances.

    42 votes

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    3 comments  ·  Admin →
    Released  ·  Admingavin.fuchs (Admin, MRI Software) responded

    Hi Supporters,


    Thank you for providing feedback on this feature. I am pleased to confirm that this feature is available within our MRI Strata Connect integration. For more information, please contact your account manager or product management team

  3. 2. Work Order/Quote Request – Subject (eg blocked toilet) should be added to email subject line

    Work Order/Quote Request – Subject (eg blocked toilet) should be added to email subject line once request leaves SM and opens up in Outlook

    21 votes

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    0 comments  ·  Admin →

  4. Pop Up Boxes (Entering Keys/Committee members Etc)

    When updating/adding committee member, meeting wizard, keys etc you now get a pop up box (Make A Selection) where you have to select from it and you can't use the arrow down to select what you want. Either get rid of the pop up box or make the down arrow usable to select what you want or by hitting the first letter of what you are selecting. As this process takes a lot longer and wastes time.

    29 votes

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    0 comments  ·  Admin →

  5. Add attachment to quote requests

    ability to attach files in a repair/maintenance Quote request, like you can do with a work order

    16 votes

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    0 comments  ·  Admin →

  6. Removed Work Orders coming through to the portal as 'CLOSED'

    Currently, there is no way to hide Work Orders or Quotes from the Portal, should you make a mistake/ create a duplicate entry.

    When you mark a Work Order as 'Removed' it comes through to the Portal and shows as 'Closed'.

    There is a need for a feature that allows you to choose not to show such Work Order to Owners, i.e. ERASE it from owner-facing records/ reporting.

    18 votes

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    0 comments  ·  Admin →

  7. interest rate update

    Under the new WA Strata Titles Act to take effect from 1/5/2020, the interest rate on levy arrears is dropping from 15% to 11% This interest is not meant to impact interest that is already accruing on arrears.

    However, when we change to the new rate, all accrued interest will be reduced as Strata Master will recalculate all accrued interest on levy arrears with the new rate.
    Please build something that allows the interest rate to be updated from a specific date without the new rate impacting interest that has already accrued.

    12 votes

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    0 comments  ·  Admin →

  8. Interim Report Page numbering

    Interim Reports shows page numbering on the report. To give the ability with a tick option to exclude page numbering when using the Interim Reports with other documents i.e. Agenda attachment when printing to Bing where page number are already recorded.

    15 votes

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    2 comments  ·  Admin →

  9. The ability to see an owners payment ref number and biller code on their owner card

    We have many lot owners call to check on payment reference numbers. At the moment we cannot see this anywhere on their lot card - we have to go into filesmart and look up a copy of their invoice. Would be most efficient to have the ability to see this on their owner card for quick reference and assistance.

    32 votes

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    0 comments  ·  Admin →

  10. Debt recovery

    When an owner has instructed us to send the levy to their agent, as well as receiving a copy themselves, both parties receive the levy.
    However with debt recovery, only the agent receives the debt recovery notice, not the owner. This needs to change.

    12 votes

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    0 comments  ·  Admin →

  11. Ability to add attachments to Owner Invoices

    Ability to send miscellaneous owner invoices with attachments

    35 votes

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    2 comments  ·  Admin →
    Released  ·  Admingavin.fuchs (Admin, MRI Software) responded

    Hi Supporters,  We are pleased to advise that this feature has been released as part of the Version 14.5 Improvements! Thank you for providing your feedback and helping us to create this feature for you.

  12. Levy Email Address field on Agents Card

    The new Levy Email Address (on the agent's card) introduced in V12, apart from sending levy notices and debt recovery notices, would like to see this to include submetering invoices

    5 votes

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    0 comments  ·  Admin →

  13. Meeting Dates on Portal

    Currently if we put a new meeting in strata master for their next years meeting, it shows on their list of meetings. The date might not have been set firmly but purely entered for our convenience from working papers and also so we can add motions requested to be included to avoid overlooking them.
    Would be great to have a tick button to release through to the portal ONCE the correct date, time and venue is known so we can still work on it behind the scene until details are confirmed.

    9 votes

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    1 comment  ·  File Smart  ·  Admin →

  14. Registers - new combo selection box

    Registers - Pop up Box Selection

    Registers - When making a selection from the combo box we should be able to sort in alphabetical order or search with the first letter alpha to bring up all contacts starting with the alpha character, as well as, the ability to instantly search with multiple alpha characters of the name i.e. 'M' will highlight the first selection (but not in order) starting with that letter but if you enter 'Mic' will then move to the first selection that starts with 'C' being the last recorded letter. This is time wasting.

    2 votes

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    0 comments  ·  Admin →

  15. bulk emails

    Bulk Emails to Multiple Committees

    When sending bulk emails to multiple committees these should go in the BCC field. It is OK they are in the To field with a single committee as they are likely to have each others email addresses already, but not OK when sending to multiple committees due to privacy reasons.

    3 votes

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    0 comments  ·  Admin →

  16. Bulk email messages to SC members should come up in BCC

    Bulk email messages to SC members should come up in BCC

    3 votes

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    0 comments  ·  Admin →

  17. Notify contractors that their quote was unsuccessful

    In the repairs and maintenance diary, if you mark quote as received but rejected, an automated email could be sent to the contractor to thank them for providing the quote but to let them know that they unfortunately did not win the job in this instance.

    52 votes

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    2 comments  ·  File Smart  ·  Admin →

  18. Levy notice delivery methods - print and email at the same time

    Ability to email owner and print copy for agent or visa versa. Currently can only either print or email - not do both at same time.

    69 votes

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    5 comments  ·  Admin →

  19. Online invoice approval

    We have noted some other strata companies having following options where we were not yet offered by Rockend: approval of invoices online by the Treasurer.

    60 votes

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    12 comments  ·  Admin →

  20. Work Orders - ability to attach a quote

    Allowing the written pdf quotes to also be attached to the repair job in the same way that a photo for a repair can be attached.

    39 votes

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    2 comments  ·  Admin →
    Released  ·  The Product Team responded

    Hi Supporters,

    We are happy to let you know that your suggestion has been released!

    Please refer to the latest Release Notes http://kb.rockend.com/help/upgrading-strata-master in the Knowledge Base for more information regarding this feature.

    Please note you will need to upgrade to Strata Master Version 12 to use this feature.

    Kind Regards
    Amy Newmarch

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