3 results found

1. Account already exists with this email address

   Whenever an employee has been to a Location (school), they would be required to register their e-mail address in their WOL system, but it won't allow the same e-mail to be registered in another Location. This scenario happens between schools because many teachers work in more than one school using the same Department of Education e-mail address.

   In my point of view, the duplication should be restricted by Location and not the whole system. The kiosk has a Location on its data, that should be enough to find which Location the sign-in is really happening.

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   0 comments  ·  Employees  ·  Delete…  ·  Admin →
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   Assessing  ·  AdminDWB (VP Product APAC Occupier, MRI Software) responded

   Thank you for your submission. We implemented single use email rules from day one in 2012 as part of best practise security however; we recognise today that in some use cases like yours this creates limitations.

   
   

   We do have a solution with the recent release of the Custom Communities feature whereby each school can setup a Custom Community e.g 'Roaming Teachers' (distinct from say standard Employees who only work at that school). You then add those roaming teachers (that also work for other schools) to this new community as members. Next you add that 'Roaming Teachers' community to the sign-in kiosk options. When a teacher goes to sign in to your school using a Kiosk, QR Code or are signed in by an operator, they can select from 'Visitor', 'Contractor', 'Employee', or 'Roaming Teacher'. When selecting 'Roaming Teacher' they can be taken through a unique sign-in workflow.

   
   

   Members emails can be reused by other schools also wanting to add these teachers to a new Custom Community.

   
   

   You can learn more here: https://helpdesk.whosonlocation.com/hc/en-us/articles/27956374224793-Introduction-Community-management Please don;t hesitate to reach back out if you need guidance on setting up this new feature.

   Thank you for your submission. We implemented single use email rules from day one in 2012 as part of best practise security however; we recognise today that in some use cases like yours this creates limitations.

   
   

   We do have a solution with the recent release of the Custom Communities feature whereby each school can setup a Custom Community e.g 'Roaming Teachers' (distinct from say standard Employees who only work at that school). You then add those roaming teachers (that also work for other schools) to this new community as members. Next you add that 'Roaming Teachers' community to the sign-in kiosk options. When a teacher goes to sign in to your school using a Kiosk, QR Code or are signed in by an operator, they can select from 'Visitor', 'Contractor', 'Employee', or 'Roaming Teacher'. When selecting 'Roaming Teacher' they can be taken through a unique sign-in workflow.

   
   

   Members emails can… more

2. Option to add employees onsite days and times and send Reminder to staff who forgot to sign in or sign out

   If there is a click button in sign In/Out Manager for the admin person to send out an reminder to all staff who have not signed in or signed out that would be great and for this an option to put their on site days and times while creating their profile is required.

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   Assessing  ·  5 comments  ·  Employees  ·  Delete…  ·  Admin →
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3. Accessibility options

   Accessibility Options:

   One example: Audio confirmation of sign in/out

   With the Kiosk, is it possible to add audio confirmation stating the new status of the person who just signed in/out? The new status does show on screen highlighted in green or red, but might be even more helpful for some people to play audio as well.

   Sometimes employees forget to sign in/out, and then the next time they try to sign in/out eg go out to lunch, they think they might be signed in/out but the status was actually the oppostite. If they aren't paying attention or visually impaired they might miss that this did not work as expected. It would be good to have an audio confirmation as well as visual.

   Perhaps it would say '<Employee name> is signed in' or something like that. Or maybe particular sounds could be played - one for sign in, one for sign out. eg open door/close door sounds, or like Windows when signing in/out/failed sign in.

   I also think this option should have the ability to be enabled globally or per group/employee for the Kiosk, as it wouldn't work for every situation. Eg some people would get annoyed if it happened for everyone, particularly a receptionist or other customers in a waiting area.

   There may be other "accessibility" improvement options which would be useful but this is one that was suggested to me by an employee.

   Accessibility Options:

   One example: Audio confirmation of sign in/out

   With the Kiosk, is it possible to add audio confirmation stating the new status of the person who just signed in/out? The new status does show on screen highlighted in green or red, but might be even more helpful for some people to play audio as well.

   Sometimes employees forget to sign in/out, and then the next time they try to sign in/out eg go out to lunch, they think they might be signed in/out but the status was actually the oppostite. If they aren't paying attention or visually impaired they… more

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   Assessing  ·  1 comment  ·  Employees  ·  Delete…  ·  Admin →
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