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  1. Out of office reply for portal and comms platform messages

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    11 comments  ·  Property Tree » Communications  ·  Admin →
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    Gathering Requirements  ·  AdminAngela Sutton (Admin, MRI Software) responded

    Hi Supporters, we're at the final stage of passing this through to our development team and want to ensure that we have the access levels correct. 


    There will be an Auto Reply option for each user, that would send the Auto Reply (when active) if an email is received into your inbox (assigned to you). Each user would have access to control their own Auto Reply.


    There would also be a Company Auto Reply option, that would send (when active) if an email is received into the Company inbox. 


    We're after feedback on who needs access to the Company Auto Reply option? Would this be something that would be set and controlled by an Administrator or Super User level only? If so, would it be beneficial for all users to still "see" what the Auto Reply is set to when it's Active? Or could the Company Auto Reply be editable…

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    Fiona Wellington NEW commented  · 

    Create the ability to set up an auto reply to the email / communication tab.
    For the use of after hours / holidays etc. This feature is available in Property me and its very good.

    For example:

    Thank you for your email,

    You have contacted us outside of office hours being Monday- Friday 9:00 am - 5:00 pm. Please expect a reply by COB the next working day.

    If your matter is urgent please contact the office on (07)123456 and leave your name, number and details in relation to your call.

    If you are a tenant and your matter is in relation to emergency maintenance please find below trades for your contact (please note this is for emergencies only)

    Plumber - XXXXX - 1300 123 123

    Smoke alarms - - 1300 234 567

    Electrician - 01300 678 989

    SES - 132500

    Thank you and we will be in contact with you soon,

    Kind regards

    Property Management Team

    Fiona Wellington NEW supported this idea  ·