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1. An area where you can see your past support enquiries.

   Hi, We moved across from VaultRE, and are missing the area that we could go in to view our past support tickets. Sometimes the emails with the transcripts of the chat come through, and not other times. I think that it would help reduce the amount of reoccurring chats for your team and give us something to revert back to to save getting in touch. We found it really handy, as our team could discuss if anyone else has had the same question, we could just refer back to our historic tickets. We would love it if you would consider this :)

   Hi, We moved across from VaultRE, and are missing the area that we could go in to view our past support tickets. Sometimes the emails with the transcripts of the chat come through, and not other times. I think that it would help reduce the amount of reoccurring chats for your team and give us something to revert back to to save getting in touch. We found it really handy, as our team could discuss if anyone else has had the same question, we could just refer back to our historic tickets. We would love it if you would consider… more

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   0 comments  ·  MRI Inspect  ·  Delete…  ·  Admin →
   Closed  ·  AdminAngela Sutton (Admin, MRI Software) responded

   Thank you for your support. Unfortunately, your Suggestion has failed to progress due to lack of activity.

   
   

   We will be closing it, but we will reopen and merge your idea should it gather momentum in the future.

   
   

   Thanks for supporting User Voice!