2 results found
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Tenants are not on the "Effective rental arrears" list once their last day of tenancy is entered in PT.
Tenants are not in the effective rental arrears list anymore once their vacating date is submitted in the PT. So we as an agent are not informed if they are effectively in arrears until we go into the Tenant's Portal to find out manually. This error is definitely need to be fixed. So we get to know in advance that the vacating tenant are in arrears at the time when they move out. So now my tenant moving out next week have more than 4 weeks in arrears now because I was not alert of his rental arrears. Please fix…
1 voteOnce a vacate date is entered, the tenant is considered "Vacating". There is an option to see these tenancies. Automated Communications for rent arrears will continue to send to tenant's once a vacate date is set.
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Link to portal be added to member statement email
One of my Owners has suggested a link to the portal be added to member statement email as they have to continually search the original email to access.
1 voteYou can customise your Owner Statement email templates within the Configuration > Automated Communication > Accounts. If you'd like to add the portal link here, it is https://client.propertytree.com/login
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