Show on Contact timeline whether sent SMS was marketing or non-marketing/transactional
When viewing sent SMS details on a Contact's timeline , it’s not possible to determine if the SMS was flagged as marketing or non-marketing/transactional.
Can this please be included as part of the SMS details showing on the timeline?
Dave Hannon
shared this idea
Hi Supporters
We are happy to let you know that your Suggestion has been released.
Please refer to the Knowledge Base for more information regarding this feature: https://boxdice.zendesk.com/hc/en-us/articles/7053328804879-6-11-Release-Notes
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Kylie Neal
commented
I think this is a bug/oversight as it is inconsistent with what is seen for marketing emails on the Contact Timeline. Marketing emails can be opened and show the unsubscribe link so it is possible to difference between marketing vs non-marketing messages.
Marketing SMS messages do not seem to show that there is an unsubscribe link appended, so the entire message is not being captured for the timeline.
This is essential to be able to monitor compliance with Anti-spam laws.
(Ideally there would be a different icon on the timeline for a marketing vs non-marketing email and marketing vs non-marketing SMS so that the user doesn't have to read the message.)