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1. Flag duplicate invoices from being processed based on invoice details not the month sent.

   I've recently been advised that duplicate invoices will only be picked up by Palace and not processed if they arrive in the same month. This did not use to be the case and there are lots of times that a copy of an invoice will be sent in again in a different month. I'm not sure when this changed, but we have wondered why we are getting some double up of invoice payments, and recently a lot of them, which takes a lot of our and tradies time to identify, remove and get money back. Please revert to how it was previously.

   I've recently been advised that duplicate invoices will only be picked up by Palace and not processed if they arrive in the same month. This did not use to be the case and there are lots of times that a copy of an invoice will be sent in again in a different month. I'm not sure when this changed, but we have wondered why we are getting some double up of invoice payments, and recently a lot of them, which takes a lot of our and tradies time to identify, remove and get money back. Please revert to how it… more

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