Automated text to owners before levies are due
Currently, there is no automated way to remind owners that their levies are about to be due. We would like a function that creates an automated text message to Owners with outstanding levies that is sent approximately three (3) days before the levy is due to ensure ample notification has been given.
Rhiarn
shared this idea
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accounts
commented
When we issue stage 1 debt recovery we receive many complaints that we didn't warn that levy wasn't paid prior to the lot going into arrears. This results in agro over debt collection fees and arrears interest being charged. If we could send out a standard warning this should stop the receipt of belligerent phone calls and other demands being made for waiving of fees by lot owners. If Lot owners/agents received a warning and still ignored payment then we would have clear evidence that we, as strata managers, have done all possible to enable them to avoid the fees and charges in the first instance. This would go long way to stopping the aggressive phone calls.
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carly
commented
This would be great, it would be useful to allow more customised levy collection process beyond the current 3 stages. Eg. ability to add sms step and levy statement reminder that is recorded in the debt recovery screen for each lot.