Settings and activity
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33 votes
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Sherrie Hunt
supported this idea
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4 votes
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It is difficult to assist owners when you can not see what they are seeing on the portal via their eyes. Prior to the hidden passwords being introduced I was able to test log ins, resend passwords and know if there was a fault etc associated to that particular plan or if it was across the company or possibly with MRI website.
Also people often don't use the temporary password within the 7 days and so the cycle continues. When I questioned the change in being able to view passwords I was told it was due to privacy issues; but seriously all information on the portal I have at my disposal via the software and in setting up a dummy email I can access anyway.
BTW I have recently had owners stating their request to reset passwords via the website doesn't work and they need contact us to do it via Strata master.
In the end... not a fan at all of the current set up.