We migrated our large Property Management Portfolio over from REST in August 2024 and have just discovered, two weeks out from end of financial year, that when our Council Rates were set up in Property Tree, the incorrect account code was used. This will now effect 80% of our owners when receiving their end of financial year statements. Support have confirmed that there is no feature in PT to be able to fix this. To say that we are extremely disappointed with this outcome is an understatement. We are now in the situation where we will knowingly be issuing our financial year statements that will be incorrect. This is a fail in my opinion and should be remedied without delay. Mistakes happen and we should be able to correct them, particularly in accounting.
Kristie Saxby
supported this idea
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We migrated our large Property Management Portfolio over from REST in August 2024 and have just discovered, two weeks out from end of financial year, that when our Council Rates were set up in Property Tree, the incorrect account code was used. This will now effect 80% of our owners when receiving their end of financial year statements. Support have confirmed that there is no feature in PT to be able to fix this. To say that we are extremely disappointed with this outcome is an understatement. We are now in the situation where we will knowingly be issuing our financial year statements that will be incorrect. This is a fail in my opinion and should be remedied without delay. Mistakes happen and we should be able to correct them, particularly in accounting.