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  1. email banners for ad hoc emails

    12 votes

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    Ready for Votes  ·  0 comments  ·  Property Tree » Communications  ·  Admin →
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    Marie Kemp supported this idea  · 

  2. Email, Message or SMS failure alert/pop up

    275 votes

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    6 comments  ·  Property Tree » Communications  ·  Admin →
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    Gathering Requirements  ·  AdminAngela Sutton (Admin, MRI Software) responded

    Update: Additional fields have been added to the ‘Status’ drop-down under Communications History to give you more details on email delivery status, this is available to you now. We are continuing to investigate other areas to better notify you of any sending failures.

    Marie Kemp supported this idea  · 

  3. Email communication thread, reply to agency sent email

    50 votes

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    5 comments  ·  Property Tree » Communications  ·  Admin →
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    Marie Kemp supported this idea  · 
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    Marie Kemp commented  · 

    Unfortunately you can’t pick up a sent email in communications and send another back to the tenant/recipient, using that same communication history.
    If you hit RESEND it will only re send the exact same email back to the tenant as it did initially. You can’t modify and add to that either.
    So we need to be able to pick up the last email that has been sent and piggy back off it to keep the thread running like you can in Outlook. Starting a new email for an existing issue is not desirable. Sometimes you may need to prompt a recipient to respond to, perhaps a request etc in your initial email. Please consider amending this which would make going through communication history so much more effective.